A Network Time Protocol (NTP) server is a internet protocol used to synchronize with a computer's clock time sources in a network.  The NTP works by pointing devices to a central reference.Note: …

Partially defaulting/resetting an AvertX camera allows for restoring the camera's video streaming configuration settings without changing the account credentials and network connectivity settings …

Condensation can occur for various reasons and AvertX cameras are designed and tested to an IP67 rating. Damage can result in electrical devices, however, if condensation (in liquid or vaporous s …

AvertX cameras can be factory defaulted/reset.  Most can be factory defaulted/reset through a hardware Reset button on the body of the camera.  They can also be reset through the software vi …

1. Download the firmware file from the AvertX.com Support Downloads website. NOTE: The file downloads in a compressed/.zip format. The file MUST be extracted/unzipped before use.2. Log into th …

Occasionally one needs to use local credentials to locally log into the ProConnect NVR's through a web browser.  This option can be used for troubleshooting, upgrading the unit and/or attached ca …

AvertX GO! Android App End Of Life Notice:AvertX GO! Android Apps for select legacy AvertX products are being discontinued starting November 1st, 2022 (see full End-of-Life schedule below). Google wil …

When performing video image rotations, it's important to know a camera's capability when adjusting the X- and Y-axis of an image. The X-axis typically refers to the right-left "pan" movement, the the …

If a camera connected to a ProConnect NVR isn't displaying video, or is reporting "unable to record" or "unable connect to the device", follow these initial troubleshooting steps:1. Diagnose the conn …

Note: AvertX Technical Support Pro Team cannot change or reset local administrator or user passwords for a ProConnect network video recorder (NVR).If the NVR's local user password (i.e. admin) has bee …

Note: An FBP account and an AvertX Connect cloud service account access different systems. Unless the same login credentials are used (not recommended), the account credentials a …

ProConnect Summit NVRs storage can be increased by purchasing hard drive upgrades.  The ideal time to upgrade the storage is at the same time the NVR is purchased, but it can also be upgraded lat …

The HD458 camera's user interface (UI) has Light and Audio alarm outputs that can be configured when an intrusion that meets the smart analytics threshold settings is detected.Smart analytics threshol …

AvertX ProConnect NVRs can support many 3rd party cameras. The following basic guidelines apply:3rd party cameras must feature the H.264 video compression standard for high-definition digital video. …

One can download ProConnect NVR video clips to a computer when connected to the NVR through a web-browser, via a local network or the AvertX Connect cloud service.    Export v …

The Associate Camera feature allows one to select another camera to transfer camera information to in case of hardware failure or change in camera status.  An Orphan camera is one that is no long …

AvertX's legacy DDNS services have been discontinued as of August 2022. Due to changes in technology used for DDNS it is no longer compatible with our legacy recorders. Subsequently, AvertX will no lo …

1.  In a web browser, go to assist.avertx.com.2.  The Support representative will provide a session key. Enter the code and click Submit:3.  The browser will now prompt you to ins …

On a ProConnect network video recorder (NVR), the best way to ensure a complete/instantaneous removal of all video data footage from the recorder is to factory default/reimage the unit.Note: &nbs …

What is dewarping?Dewarping is the use of software to correct image distortion caused by the physical curvature of a camera lens. The HD119 has a hemispherical lens which captures images in a 360-degr …

AvertX cameras use a standard RJ45 female receptacle. The actual pinout of the female receptacle on the camera dongle or jack is not specified for the purpose of this article. This article refers to …

To set up and view hidden cameras, you must have administrative access. All other user roles will not have access to hidden cameras. Within the AvertX software, select settings, and select c …

If your camera dongle is dirty, it may impact the performance of your camera. If the connections are dirty, they may not transfer data as efficiently and create issues with the network connection …

Internet Explorer will end support for certain operating systems on June 15th, 2022. This will impact AvertX customers' ability to access their systems through a web browser if connected to le …