To view FAQ results, please select the "FAQs and Pages" tab on the search results. If you can not find an answer in the FAQs or the product manual, contact our Pro Team Support.
Note: Currently, camera firmware upgrades cannot be done directly from the console of the ProConnect NVR, through a MAC/Apple computer or through the AvertX Connect portal.
1. On
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To export video from a P2A, P2B, Performance Series NVR through a Windows 10 computer, Internet Explorer should be run as administrator and the NVR must be added to the Trusted Sites in the brows
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If your camera is blurry, it may need to be focused. Cameras such as the HD848, HD838, HD828, HD820 and HD920 are equipped with an autofocus lens, and will focus when you activate the zoom functions.A
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An SD Card slot on an HD920 camera can by opening the latch panel on the bottom of the camera to gain access to interior components. The maximum storage capacity is 128GB. The slot is foun
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When a dome camera is mounted outside, it can collect dirt and dust, especially in an uncovered installation location. Dirt and dust on the dome will reflect IR light back into the camera lens, sev
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Image adjustment settings can be accessed through the Camera Setup menu in your ProConnect NVR. To access the image controls:
Click on the Setup tab, then the Cameras button.
In the Cameras list
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In an open field of view, a security camera can technically see forever. How far away from a camera you can get usable video is another matter. Whether or not a person is readily identifiable or just
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Your camera is equipped with jumper connectors to return
the camera to factory default settings, if necessary.
To reset your camera:
Power cycle the camera (restart the recorder
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Your camera is equipped with a reset button to return
the camera to factory default settings, if necessary. To reset your camera:
Power cycle the camera (restart the recorder or unplug the
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Most AvertX cameras have 3-axis lens adjustment and can be rotated for proper image
orientation. Instructional inserts are included with our cameras which indicate
the proper orientation of the came
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Version
1.2 of the ProConnect software will include an option to automatically display
live camera view at start up. If you
enable this option, the view will always return to live view after booti
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ProConnect software allows recording up to the maximum frame rate of the camera. For example, if a camera can record 20 fps, only 1-20 will be displayed in the Frames Per Second dropdown menu. How
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Note: This has been resolved in firmware version C23.With
the HD420 and HD320 cameras there is a possibility that under certain unique
lighting conditions the camera’s image will visibly shift
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To activate a dormant auto-focus, please do the following:
Remotely connect to the ProConnect NVR via a web browser.
Go to Setup > System Settings > Cameras > select the camera that
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Download the AvertX Camera Finder/Network Camera Manager and install it on the computer.From the Performance Series NVR (PS) NVR, determine the port you wish to use for the camera, go the NVR Set
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Login to the NVR through a web browser (Chrome, Safari, Firefox, Edge, etc) via an account on http://connect.avertx.com
Click on the Search tab at the top left side of the screen
Using the se
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AvertX recommends an NVR site upload bandwidth speed of 5 Mbps for an optimal experience when remotely viewing video over the WAN (Internet). This will result in a positive user experience when rev
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AvertX recommends an NVR site upload bandwidth speed of 5 Mbps for an optimal experience when remotely viewing video over the WAN (Internet). This will result in a positive user experience wh
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Click on Setup > System Settings > Cameras to view a list of cameras. The respective IP addresses are beside the camera on the main Camera List. Once you've clicked on a camera,
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Shutdown the NVR from the unit’s menu. Setup > Configuration Management > Shut Down > Power off.Unplug the NVR unit from the power source.On a static-free surface, remove the top cove
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AvertX Go! mobile apps work with P2A, P2B, Performance and Pro Series NVRs. AvertX Connect Mobile Apps work with only ProConnect NVRs.See here for more information.
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Note: This FAQ only applies to the following cameras: HD30, HD300, HD310, HD40, HD80, HD810 and HD90. Other cameras have newer hardware and higher capacities. Check your camera's specifications doc
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Viewing exported video on AvertX NVR platforms varies according to the respective recorder platform/operating system.AVI and MP4 files are a commercial format for digital video files and are compre
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