To view FAQ results, please select the "FAQs and Pages" tab on the search results. If you can not find an answer in the FAQs or the product manual, contact our Pro Team Support.
When
Enabled,
Remote
Support within Avertx
Connect allows
the Avertx
Technical Support Team to access an
unattended recorder in a controlled environment. This AvertX
Connect feature is op
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An internal system
recovery will use software files residing on the ProConnect network video
recorder (NVR). The internal recovery resets the operating system to its
default. Existing video foota
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On a ProConnect network video recorder (NVR), the best way to ensure a complete/instantaneous removal of all video data footage from the recorder is to factory default/reimage the unit.Note: &nbs
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Re-image from a USB drive will wipe all data from the network video recorder (NVR) hard drive and perform a clean installation of ProConnect software. A user may re-image their recorder to so
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Note: Audio is only available through the ProConnect network video recorder (NVR) via the AvertX Connect mobile app and/or video clips exported through the Search menu.Log into the ProConnect r
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What is dewarping?Dewarping is the use of software to correct image distortion caused by the physical curvature of a camera lens. The HD119 has a hemispherical lens which captures images in a 360-degr
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Select the FAQ corresponding to the type of computer that will be used to download and create a bootable system USB drive for the ProConnect software. Follow the steps in the respective FA
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AvertX cameras use a standard RJ45 female receptacle. The actual pinout of the female receptacle on the camera dongle or jack is not
specified for the purpose of this article. This article refers to
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Once an alert macro is set up and in use on the ProConnect, all that will be necessary to receive mobile notifications is to install and log in to the AvertX
Connect mobile app, and enable app notifi
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To set up and view hidden cameras, you must have administrative access. All other user roles will not have access to hidden cameras. Within the AvertX software, select settings, and select c
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Example of camera "smearing" Steps to fix:Log into camera Turn smart encoding off Move image quality slide bar towards "bitrate" Move smoothing slide bar over to "clear"
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If your camera dongle is dirty, it may impact the performance of your camera. If the connections are dirty, they may not transfer data as efficiently and
create issues with the network connection
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Internet Explorer will end support for certain operating
systems on June 15th, 2022. This will impact AvertX customers' ability to
access their systems through a web browser if connected to le
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ProConnectWhen first logging into the ProConnect, you will sign in with admin/1234 In the First Time Wizard you will be prompted to change the password. This password must be 8-13 characters and inclu
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This FAQ is used if the
ProConnect’s Search>Event>Event Type is not showing up:1. From
Setup>Cameras>Analytics tab, uncheck the analytics option for all
cameras; click Save.2. From Setu
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This function exports most configuration options on the recorder to a file or to AvertX Connect. An exported file
can then be imported as needed to restore the configuration options to the saved s
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Updating
your ProConnect recorder to 2..4:
Copy this URL: http://software.avertx.com/release/delcores-0.3.osp
Connect to the recorder through AvertX
Connect.
Click the Setup (gear)
ic
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Known Issue:We have identified an issue that causes the recording software to not load past 99%. This issue is exclusive to ProConnect recorders which shipped between February 23rd, 2021 and May 17th,
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AvertX has improved our default camera password functionality with several new ease-of-use features in ProConnect version 2.4. The updates provide admin level users the ability to define a default cam
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Log in to
Avertx Connect with your email & password.
Select "Manage Users"
Press the "Add New User" button
Enter in the user's first name, last name, email addres
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The following process is for adding new cameras that have not already been added to the recorder.
If you have already added an HD438 or HD838 camera to the recorder or connected one of these mode
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How to setup Analytics Recording to the SD card
Sync time with computer (even if it’s already synced)
Setup Analytics
Setup min, max, Detection Area and make sure Intrusion Detection is ena
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Most AvertX cameras manufactured after 2020 do not come with default passwords. When
adding the camera, the software will assign a secure password to each
camera. If you ever need to change that
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How to add a phone number to your AvertX connect account
Navigate to connect.avertx.com
and sign in with your email and password.
Click on your name in the upper right corner and select
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