Important Safeguards for Recorders
The following safeguards are provided in the recorder's User Manual and intended to help maintain and possibly extend the life of the product:IMPORTANT SAFEGUARDS1. Read Owner’s Manual – After un
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Frequently Asked Questions
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To view FAQ results, please select the "FAQs and Pages" tab on the search results. If you can not find an answer in the FAQs or the product manual, contact our Pro Team Support.
What are ProConnect NVR External Storage Solutions?
ProConnect NVRs are capable of exporting recorded footage to external digital/virtual sites and physical drives connected via USB. Nonetheless, due to data transfer speed differences and the large am
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How to do an Internal System Recovery on a ProConnect
An internal system
recovery will use software files residing on the ProConnect network video
recorder (NVR). The internal recovery resets the operating system to its
default. Existing video foota
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How to Edit Multiple Camera Settings on a ProConnect NVR
Multi-camera edit in the ProConnect administrative interface allows for simultaneous changes to multiple cameras settings if they have the same username and password. - This feat
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How do I Export and View video clips on AvertX Connect
Login to the NVR through a web browser (Chrome, Safari, Firefox, Edge, etc) via an account on AvertX Connect
Click on the Search tab at the top left side of the screen
Using the search o
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Configuring Port Forwarding on a Router for a ProConnect NVR
The directions provided below for configuring Port Forwarding on a router are generic, keeping the following in mind: There are many different network router brands, models, features, and configu
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What connectors can be used with camera bare wire audio cables?
The AvertX HD354 and
some 3rd party cameras provide bare wires that can be configured to connect to
external speakers and mics using 3.5mm or RCA connectors. This provides a more customized/professi
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How to use and assign User Groups in AvertX Connect
User permissions in AvertX Connect are now granted based on User Groups. Instead of assigning each user to Admin/Super User/User, you simply assign the user to a user group, which has pre-defin
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What are AvertX's Password Requirements?
ProConnect NVRWhen first logging into the ProConnect, you will sign in with default credentials:username: admin password: 1234 In the First
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How to Restore Access to a ProConnect NVR
After completing a system restoral (like an internal system recovery or factory reimage/reset), upgrading storage, replacing, or receiving a recently repaired ProConnect NVR do the following
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How to view exported video files from AvertX NVR recorders?
Viewing exported video on AvertX NVR platforms varies according to the respective recorder platform/operating system.AVI and MP4 files are a commercial format for digital video files and are compre
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How to Share Video Clips Exported to AvertX Connect
Use this article to export/upload video clips from a ProConnect NVR to the AvertX Connect cloud service.Login and access the AvertX Connect cloud service's dashboard.Select the Video > Video Clips
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How to View Locally Exported Video Clips
You can use an installed digital media player application or program to view/watch video clips exported to a local location on your computer.Windows1. Windows Media Player2. VLC Media PlayerMac1. Quic
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How to grant or revoke Tech Support's remote access from AvertX Connect
When
Enabled, the Remote
Support Options within Avertx
Connect allows
the Avertx
Technical Support Team to access an
unattended recorder and AvertX Connect account in a controlled environme
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How do I enable an Alert Macro for Analytics, Motion, Sensor, or Health Events on my ProConnect Recorder?
Macros in the ProConnect NVR are "if / then" programming functions that can be used to automate certain alert and reporting features of the NVR. They can be used for AvertX Connect alert and push noti
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How to Resend an Avertx Connect user account invitation
If an AvertX Connect account activation acknowledgement/confirmation is pending or hasn't been received to access an NVR through the AvertX Connect cloud service, you may re-send an account invitation
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How to View and Setup AvertX Connect Spot Check Reports
The AvertX Connect Spot Check Report displays a series of images from one or more cameras at predefined periods throughout the day. Images can be grouped by recorder, camera, date/time, time. These re
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Legacy NVRs and AvertX Connect End-of-Support
We value your decision to choose AvertX and look forward to
continue providing cloud-friendly surveillance products and services.
With the October 3rd, 2023, update to the AvertX Connect c
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How to View the ProConnect NVR's System Resource Usage
ProConnect NVR's system resource usage of the recorder's CPU, GPU, and Memory usage can be viewed through the user interface on ProConnect version 3.0 or higher.The gauges provide a dynamic
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How Do I Connect Directly to a ProConnect Recorder Over AvertX Connect?
We recommend using the AvertX Connect versus a Direct Connect. However, setting up a Direct Connection to your recorder over AvertX Connect can be helpful in certain situations. The following will be
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How to reset an AvertX Connect cloud service account password
Follow these steps to reset the password of an AvertX Connect cloud service account:From a web browser, navigate to the AvertX Connect webpage.Enter the email address that is registered as an AvertX C
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How Do I Add Users To My AvertX Connect Account?
Additional accounts can be added to an existing AvertX Connect account.
Log in to Avertx Connect with an AvertX Connect account (email & password) that has Administrator permissions.Navigate to t
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How do I Enable AvertX Connect Email Alerts or mobile app Push Notifications?
ProConnect alert notifications can be received via email, or through Push Notifications via the AvertX Connect app on mobile devices.Alert notifications for analytics, motion and sensors are configure
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Managing AvertX Connect User accounts
Proactively managing AvertX Connect user accounts is recommended. User accounts with Administrator / Admin permissions have access to the entire account. Admin users have the ability to make changes
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