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Frequently Asked Questions

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To view FAQ results, please select the "FAQs and Pages" tab on the search results. If you can not find an answer in the FAQs or the product manual, contact our Pro Team Support.

21st Aug 2020 – by AvertX

How Do I Partial Default A Modern AvertX Camera?

Partially restoring a camera allows a removal of most camera configuration settings without losing its network settings."Legacy" AvertX models include: HD40IRHD80IRMHD90IRHD810 Rev ANewer AvertX mod …
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7th Aug 2020 – by AvertX

Troubleshooting Complex Night Time Camera Images

This FAQ guides you through use of evaluative metering boxes to correct problems with night time images from cameras. Poor nighttime performance can quite often be easily corrected when you apply …
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7th Aug 2020 – by AvertX

How Do I Connect Directly to a ProConnect Recorder Over AvertX Connect?

Setting up a Direct Connection to your recorder over AvertX Connect can be helpful in certain situations where the web relay isn't a great option but you still want to utilize Single Sign-on to log …
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17th Jun 2020 – by AvertX

What are the System Requirements for The ProConnect Web Interface

ProConnect can be accessed locally via the ProConnect Local or remotely via the ProConnect Web Interface. The Web Interface runs in a HTML5 environment, making it compatible with a wide range of brow …
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16th Jun 2020 – by AvertX

How do I replace the hard drive in a ProConnect NVR?

Caution: Do not replace your ProConnect HDD without prior approval from AvertX Technical Support. Caution: Not shutting down the recorder through the software can cause data corruption. Caution …
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12th Jun 2020 – by AvertX

How to Create and Use Schedules on a ProConnect

Schedules are used to control the time-frame Macros can and cannot be triggered for motion or analytic alerts. Using custom schedules in the setup of Macros will define whether you receive the aler …
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29th Jan 2020 – by AvertX

How To Set Motion Detection Options to Extend Recording Capacity

To access the motion settings of the camera When you login to NVR from a computer browser, you will see several icons at the top right hand side of the screen. Please click on the Gear icon to e …
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23rd Jan 2020 – by AvertX

How to setup an external device to a Sensor of a ProConnect NVR

To physically set up a Sensor on a ProConnect Recorder: Insert the positive side of the sensor in pin 1, 2, 3 or 4 by depressing the orange button with a small flat-head screw driver.Insert the groun …
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21st Nov 2019 – by AvertX

How To Save Video From An AvertX ProConnect Recorder to a Third-Party Cloud Storage Account

The intended use of Avertx Cloud storage:AvertX Connect Cloud storage is intended to save and share a few minutes’ worth of video footage from the recorder. However, please note that the AvertX Connec …
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7th Nov 2019 – by AvertX

How do I Perform an Event Search on the Web Interface?

Event Search is ideal for reviewing analytic, motion or sensor events in a filtered, easily consumable format.Perform an Event Search In the Search Tab, select Event in the bottom bar Under DATE …
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6th Nov 2019 – by AvertX

How do I create a Macro on my ProConnect Recorder?

Macros in the ProConnect NVR are "if / then" programming functions that can be used to automate certain alert and reporting features of the NVR.  They can be used to send notifications or emai …
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6th Nov 2019 – by AvertX

How do I Enable Email Alerts or Push Notifications in AvertX Connect?

Email Alerts and Push Notifications for analytics, motion and sensors are set through the Macros function in the ProConnect recorder and sent to the AvertX Connect cloud gateway for delivery …
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6th Nov 2019 – by AvertX

How do I Configure Person And Vehicle Detection on an HD838 camera

Accessing Camera Setup Menu To adjust analytics settings, you will need to access the local camera setup menu. To connect to camera setup menu: With the camera connected to a ProConnect …
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17th Sep 2019 – by AvertX

How do I locate the Serial Number on my Recorder

The serial number for your recorder is located on the physical recorder on a metallic sticker. The location of the sticker may differ depending on the model of recorder.ProConnect RecordersThe serial …
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17th Sep 2019 – by AvertX

How do I add an ONVIF camera physically connected to the ProConnect NVR

The ProConnect system will attempt to automatically discover ONVIF cameras. For best results, please ensure that the cameras are set to obtain an IP address automatically, ie DHCP enabled.  If th …
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8th May 2019 – by AvertX

How to configure a default home position on an HD6022 camera?

Note:  These steps can only be done through a direct/local network connection via Internet Explorer, not through the AvertX Connect cloud service.1.  After logging into the camera's administ …
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1st Mar 2019 – by AvertX

Should I use an Uninterrupted Power Supply (UPS) with my recorder?

An AvertX recorder can benefit from an Uninterrupted Power Supply. Not only will the system continue to record during a power outage, but UPS models with an auto-voltage regulator (AVR) feature can al …
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8th Feb 2019 – by AvertX

How Do I Enable Email Alerts for Motion, Sensor or Health Events on a ProConnect NVR?

Email Alerts for motion, sensor and health alerts are set through the ProConnect NVR and sent to the AvertX Connect cloud gateway for delivery.  Note: You will need to install ProConnect sof …
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9th Jan 2019 – by AvertX

How do I optimize Motion Detection on ProConnect?

To set up the motion settings on the cameras, you can follow the following steps: Click on the Setup tab on the top navigation bar: You should automatically be put into the Cameras menu by de …
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14th Sep 2018 – by AvertX

​How to add AvertX HD320, HD420, HD428, HD438, HD820, HD828, HD838 and HD920 cameras through an external POE switch connected to a ProConnect NVR

An external POE switch can increase the total number of cameras that can be added or are licensed per NVR on A800+ and A1600+ models. On all other AvertX recorders, a 16-channel NVR can onl …
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29th Aug 2018 – by AvertX

How to configure an HD810 Rev B camera to a P2A and P2B NVR

1. Find an empty camera port on the P2A or P2B NVR. Go the NVR’s Camera menu. Under IP Camera Select, select the camera channel the camera is going to be plugged into. Ensure the Enable PnP option is …
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5th Jun 2018 – by AvertX

How Do I Setup an AvertX Connect Account on a ProConnect NVR?

The steps to setup and link the NVR to the connect.avertx.com website: Register for an account at the following website: https://connect.avertx.com/ Add the login information to the NVR to l …
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21st Sep 2017

How to Help Ensure Camera Connectivity to an NVR

Ensuring a stable/regulated flow of power to electronic devices like an NVR that provides power to attached cameras will help connectivity and overall performance.  In areas or buildings that may …
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15th Aug 2017 – by AvertX

How to Upgrade the Firmware on an HD320, HD420, HD820 and HD920 Cameras on a ProConnect NVR

Note:  Currently, camera firmware upgrades cannot be done directly from the console of the ProConnect NVR, through a MAC/Apple computer or through the AvertX Connect portal. 1.  On …
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