AvertX cameras feature an IP66-rated weather resistant connector for the RJ45-terminated Cat5e cable. The connectors protect the camera's dongle from the elements, which could affect the camera's p …

AvertX offers Frequent Buyer Program (FBP) discounts to professionals and consumers alike.There are various easy ways to apply for the Frequent Buyer Program:1. Contact AvertX for an application.  …

An AvertX Connect Configuration File has configuration settings for your ProConnect recorder.  It can be used with a Recovery, Reimage, or when replacing a ProConnect NVR.  The Con …

Ethernet cables are manufactured to meet specific construction standards. Cables are categorized to establish how they may perform in moving data over a defined maximum distance. AvertX supplies Cat …

AvertX.com ships via UPS and FedEx, which require a physical address for delivery.  We do not ship to a post office box.  If you've not received your package yet but the tracking number …

The front panel light of your recorder could change from white/blue to red for several reasons: The LED cable could be damaged or disconnected.Failed motherboard or CMOS.The system is getting stuck b …

One of the advantages of the ProConnect platform is that once it is connected to AvertX Connect cloud service the recorder will automatically send a Configuration File every 7 days to the AvertX …

AvertX camera comparison specifications chart for the 4K-capable HD438, HD448, HD458 bullet-style cameras, and the 4K-capable HD119 (360), HD838, and HD848 dome-style cameras.Refer to this FAQ to b …

WDR (Wide Dynamic Range) is technology that adjusts a cameras image to counter an image that contains both bright and dark areas. Without WDR, the bright areas can be too bright and the dark areas may …

The ProConnect NVR’s Linux OS is designed to recognize and configure itself for use on various display brands. There are times, however, when the system is unable to recognize or synchronize with a d …

A Network Time Protocol (NTP) server is a internet protocol used to synchronize with a computer's clock time sources in a network.  The NTP works by pointing devices to a central reference.Note: …

When evaluating a camera’s compatibility with AvertX systems it must at a minimum be able to stream video using the H.264 coding format and be ONVIF conforming.ONVIF’s main purpose is to pro …

What is a ProConnect power drain cycle?A power drain cycle is a process to remove all electrical power from the recorder to clear or refresh memory and hardware components.Why perform a power drain?Re …

From a ProConnect recorder:Log into the NVR (through the NVR console or via a browser)Go to Setup>Cameras>select the cameraNote the account name and password in the camera's General tab Clic …

Partially defaulting/resetting an AvertX camera allows for restoring the camera's video streaming configuration settings without changing the account credentials and network connectivity settings …

Condensation can occur for various reasons and AvertX cameras are designed and tested to an IP67 rating. Damage can result in electrical devices, however, if condensation (in liquid or vaporous s …

AvertX cameras can be factory defaulted/reset.  Most can be factory defaulted/reset through a hardware Reset button on the body of the camera.  They can also be reset through the software vi …

1. Download the firmware file from the AvertX.com Support Downloads website. NOTE: The file downloads in a compressed/.zip format. The file MUST be extracted/unzipped before use.2. Log into th …

Occasionally one needs to use local credentials to locally log into the ProConnect NVR's through a web browser.  This option can be used for troubleshooting, upgrading the unit and/or attached ca …

AvertX GO! Android App End Of Life Notice:AvertX GO! Android Apps for select legacy AvertX products are being discontinued starting November 1st, 2022 (see full End-of-Life schedule below). Google wil …

When performing video image rotations, it's important to know a camera's capability when adjusting the X- and Y-axis of an image. The X-axis typically refers to the right-left "pan" movement, the the …

If a camera connected to a ProConnect NVR isn't displaying video, or is reporting "unable to record" or "unable connect to the device", follow these initial troubleshooting steps:1. Diagnose the conn …

Note: AvertX Technical Support Pro Team cannot change or reset local administrator or user passwords for a ProConnect network video recorder (NVR).If the NVR's local user password (i.e. admin) has bee …

Note: An FBP account and an AvertX Connect cloud service account access different systems. Unless the same login credentials are used (not recommended), the account credentials a …