To view FAQ results, please select the "FAQs and Pages" tab on the search results. If you can not find an answer in the FAQs or the product manual, contact our Pro Team Support.
Your camera is equipped with a reset button to return
the camera to factory default settings, if necessary. To reset your camera:
Power cycle the camera (restart the recorder or unplug the
…
Most AvertX cameras have 3-axis lens adjustment and can be rotated for proper image
orientation. Instructional inserts are included with our cameras which indicate
the proper orientation of the came
…
Version
1.2 of the ProConnect software will include an option to automatically display
live camera view at start up. If you
enable this option, the view will always return to live view after booti
…
ProConnect software allows recording up to the maximum frame rate of the camera. For example, if a camera can record 20 fps, only 1-20 will be displayed in the Frames Per Second dropdown menu. How
…
Note: This has been resolved in firmware version C23.With
the HD420 and HD320 cameras there is a possibility that under certain unique
lighting conditions the camera’s image will visibly shift
…
To activate a dormant auto-focus, please do the following:
Remotely connect to the ProConnect NVR via a web browser.
Go to Setup > System Settings > Cameras > select the camera that
…
Download the AvertX Camera Finder/Network Camera Manager and install it on the computer.From the Performance Series NVR (PS) NVR, determine the port you wish to use for the camera, go the NVR Set
…
Login to the NVR through a web browser (Chrome, Safari, Firefox, Edge, etc) via an account on http://connect.avertx.com
Click on the Search tab at the top left side of the screen
Using the se
…
AvertX recommends an NVR site upload bandwidth speed of 5 Mbps for an optimal experience when remotely viewing video over the WAN (Internet). This will result in a positive user experience wh
…
Click on Setup > System Settings > Cameras to view a list of cameras. The respective IP addresses are beside the camera on the main Camera List. Once you've clicked on a camera,
…
Shutdown the NVR from the unit’s menu. Setup > Configuration Management > Shut Down > Power off.Unplug the NVR unit from the power source.On a static-free surface, remove the top cove
…
AvertX Go! mobile apps work with P2A, P2B, Performance and Pro Series NVRs. AvertX Connect Mobile Apps work with only ProConnect NVRs.See here for more information.
…
Note: This FAQ only applies to the following cameras: HD30, HD300, HD310, HD40, HD80, HD810 and HD90. Other cameras have newer hardware and higher capacities. Check your camera's specifications doc
…
Viewing exported video on AvertX NVR platforms varies according to the respective recorder platform/operating system.AVI and MP4 files are a commercial format for digital video files and are compre
…
Once you have set up your recorder for remote access, you can use your smart phone or tablet to access your recorder with AvertX GO! for iPhones and Android devices, or AvertX GO! HD for the iPad or A
…
The recorder does not require authentication by default. To password protect the recorder, please follow the instructions below. NOTE: Once Password Protection is enabled, you will need to use the adm
…
Configuring your recorder to send e-mail alerts will allow you to notify up to three recipients when an alarm event occurs. Due to the potentially high volume of these e-mails, AvertX recommends using
…
The AvertX Remote software requires the ActiveX control. ActiveX is not supported on the Windows 8 mobile phone or the Surface RT and Surface 2 tablets running Microsoft Windows RT.Note: Vi
…
It is recommended to configure your Date and Time before your HDIP system is operating and recording video, but it is not required. Follow these instructions to set the date and time on your recorder.
…
The HD80IRM dome camera and the HD40IR bullet camera are available in two different models. The original model, model names HD80IRM & HD40IR, are 2MP (1080p) resolution cameras. The newer models of th
…
Download the camera firmware file to a computer and then unzip or extract the file.Access your camera through a web browser. Type the IP address of your camera in the address bar or see how to Acces
…
You can use either the HDMI port located on the back of the Recorder, or you can use the VGA display port if your TV supports this.
Supported Resolutions:
1024x768, 1280x1024, 720P, 1080P
…
If the camera is not communicating properly with the recorder, it may need to be manually reset to factory defaults using the physical reset button (see pictures below for reset button location):
Ens
…
