What is the maximum recording frame rate (frames per second) my recorder can support?

30th Jan 2017

ProConnect software allows recording up to the maximum frame rate of the camera. For example, if a camera can record 20 fps, only 1-20 will be displayed in the Frames Per Second dropdown menu. How…

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The picture on my camera will “shimmy” or “shake” occasionally during extreme light conditions.

30th Jan 2017

Note: This has been resolved in firmware version C23.With the HD420 and HD320 cameras there is a possibility that under certain unique lighting conditions the camera’s image will visibly shift…

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My camera image is upside down, how can I correct this?

30th Jan 2017

Most AvertX cameras have 3-axis lens adjustment and can be rotated for proper image orientation. Instructional inserts are included with our cameras which indicate the proper orientation of the came…

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How to configure external switch for router-supplied DHCP

7th Dec 2016

Note: Please use this FAQ to configure the HD320, HD420, HD820, and HD920 cameras through an EXT-switch. For ONVIF and other AvertX cameras, please use the FAQ titled, How do I add an ONVIF camera…

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How do I activate a dormant or inactive auto-focus function on an HD820 or HD920 Autofocus camera?

18th Nov 2016

To activate a dormant auto-focus, please do the following: Remotely connect to the ProConnect NVR via a web browser. Go to Setup > Cameras > select the camera that is out of focus > conf…

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How do I configure a ProConnect camera (HD420, HD820 and HD920) to Performance Series NVRs (without a separate external PoE switch)?

17th Nov 2016

Download the AvertX Camera Finder/Network Camera Manager and install it on the computer.From the Performance Series NVR (PS) NVR, determine the port you wish to use for the camera, go the NVR Set…

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How do I upload and view video to AVX connect

2nd Nov 2016

Login to the NVR through a web browser (Chrome, Safari, Firefox, Edge, etc) via an account on http://connect.avertx.com Click on the Search tab at the top left side of the screen Using the search o…

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How to determine the MAC address of cameras connected to a ProConnect NVR

19th Oct 2016

Use the FAQ, How to determine the IP address of cameras connected to a ProConnect NVRClick on Setup>Networking (on the right hand side of the menu)>Plug and PlayFind the IP address identified…

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How fast of an Internet Connection do I need for remote viewing?

13th Oct 2016

AvertX recommends an NVR site upload bandwidth speed of 5 Mbps for an optimal experience when remotely viewing video over the WAN (Internet). This will result in a positive user experience when rev…

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How do I reset the password on a ProConnect NVR

12th Oct 2016

Obtain the serial number from the metallic sticker on the underside of the unit (toward the back) At the login prompt, enter the following: Username: resetpasswd Password: reset…

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How do I control my HDIP recorder with a keyboard and mouse?

5th Oct 2016

Keyboard and mouse use apply to the ProConnect and P2A/P2B Models only. The Performance Series Models can only be controlled with an attached mouse.

How fast does my Internet connection need to be for remote viewing?

3rd Oct 2016

AvertX recommends an NVR site upload bandwidth speed of 5 Mbps for an optimal experience when remotely viewing video over the WAN (Internet). This will result in a positive user experience wh…

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How to determine the IP address of cameras connected to a ProConnect NVR

18th Sep 2016

From the NVR main display screen click on Setup in the top left-hand cornerThe Cameras menu is a menu option beneath System Settings at the middle-top right-hand side of the Setup menu.The IP addres…

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How do I upgrade the hard drive (HDD) storage on a Performance Series NVR?

19th Aug 2016

Shutdown the NVR from the unit’s menu. Setup > Configuration Management > Shut Down > Power off.Unplug the NVR unit from the power source.On a static-free surface, remove the top cove…

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What is the difference between the AvertX Go! and AvertX Connect Mobile Apps?

18th Aug 2016

AvertX Go! mobile apps work with P2A, P2B, Performance and Pro Series NVRs. AvertX Connect Mobile Apps work with only ProConnect NVRs.See here for more information.…

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What microSD card can I use in my cameras?

11th Aug 2016

Note: This FAQ only applies to the following cameras: HD30, HD300, HD310, HD40, HD80, HD810 and HD90. Other cameras have newer hardware and higher capacities. Check your camera's specifications doc…

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How to view exported video files from AvertX NVR recorders?

12th Jul 2016

Viewing exported video on AvertX NVR platforms varies according to the respective recorder platform/operating system.AVI and MP4 files are a commercial format for digital video files and are compre…

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How do I access my HDIP recorder using mobile applications?

1st Jul 2016

Once you have set up your recorder for remote access, you can use your smart phone or tablet to access your recorder with AvertX GO! for iPhones and Android devices, or AvertX GO! HD for the iPad or A…

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Will Remote Web Viewing work with Windows 10?

3rd Mar 2016

Windows 10 introduced Microsoft Edge as its default web browser. This browser does not support ActiveX. Microsoft continues to install Internet Explorer 11 with Windows 10 and also has a way to switch…

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How do I password protect my HDIP recorder?

1st Mar 2016

The recorder does not require authentication by default. To password protect the recorder, please follow the instructions below. NOTE: Once Password Protection is enabled, you will need to use the adm…

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How do I set up email alerts on my HDIP recorder?

18th Feb 2016

Configuring your recorder to send e-mail alerts will allow you to notify up to three recipients when an alarm event occurs. Due to the potentially high volume of these e-mails, AvertX recommends using…

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I have Internet Explorer, why can't I open my Remote Web Viewer?

5th Jan 2016

The AvertX Remote software requires the ActiveX control. ActiveX is not supported on the Windows 8 mobile phone or the Surface RT and Surface 2 tablets running Microsoft Windows RT.Desktop ModeIf your…

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How do I set the date and time on my HDIP recorder?

11th Dec 2015

It is recommended to configure your Date and Time before your HDIP system is operating and recording video, but it is not required. Follow these instructions to set the date and time on your recorder.…

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Is my HD80IRM Rev B/HD40IR Rev B camera 2MP or 3MP?

4th Dec 2015

The HD80IRM dome camera and the HD40IR bullet camera are available in two different models. The original model, model names HD80IRM & HD40IR, are 2MP (1080p) resolution cameras. The newer models of th…

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