To view FAQ results, please select the "FAQs and Pages" tab on the search results. If you can not find an answer in the FAQs or the product manual, contact our Pro Team Support.
This FAQ only applies to AvertX ProConnect series recorders. ProConnect recorders can be identified by the word "ProConnect" on the right side of the front of the recorder.
Updating your Re
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If you are having trouble accessing analytics features on the HD448 4K Bullet camera, you may need to update the software on your ProConnect recorder. This is only necessary on ProConnect recorders pu
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If you are upgrading from one of our Legacy NVR's, there is a good chance
that your cameras will need to be configured to show up properly on your new
ProConnect. With the legacy NVR's, the camer
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This guide explains how to set up your recorder to record when sensors are activated.
To trigger a camera to start recording during an event where a sensor is activated, you will first need to ma
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Formatting SD cards can be done from anywhere, but the steps vary from camera to camera.
In order to start recording video to the micro SD card in the camera you must first format the SD card. N
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This FAQ guides you through use of evaluative metering boxes to correct problems with night time images from cameras.
Poor nighttime performance can quite often be easily corrected when you apply
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Setting up a Direct Connection to your recorder over AvertX Connect can be helpful in certain situations where the web relay isn't a great option but you still want to utilize Single Sign-on to log
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ProConnect can be accessed locally via the ProConnect Local or remotely via the ProConnect Web Interface. The Web Interface runs in a HTML5
environment, making it compatible with a wide range of brow
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Caution: Do not replace your ProConnect HDD without prior approval from AvertX Technical Support.
Caution: Not shutting down the recorder through the software can cause data corruption.
Caution
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Schedules are used to control the time-frame Macros can and cannot be triggered for motion or analytic alerts. Using custom schedules in the setup of Macros will define whether you receive the aler
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To access the motion settings of the camera
When you login to NVR from a computer browser, you will see several icons at the top right hand side of the screen.
Please click on the Gear icon to e
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To physically set up a Sensor on a ProConnect Recorder:
Insert the positive side of the sensor in pin 1, 2, 3 or 4 by depressing the orange button with a small flat-head screw driver.Insert the groun
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The intended use of Avertx Cloud storage:AvertX Connect Cloud storage is intended to save and share a few minutes’ worth of video footage from the recorder. However, please note that the AvertX Connec
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Event Search is ideal for reviewing analytic, motion or sensor events in a filtered, easily consumable format.Perform an Event Search
In the Search Tab, select Event in the bottom bar Under DATE
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Macros in the ProConnect NVR are "if / then" programming functions that can be used to automate certain alert and reporting features of the NVR. They can be used to send notifications or emai
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Email Alerts and Push Notifications for analytics, motion and sensors are set through the Macros function in the ProConnect recorder and sent to the AvertX Connect cloud gateway for delivery
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Accessing Camera Setup Menu
To adjust analytics settings, you will need to access the local camera setup menu.
To connect to camera setup menu:
With the camera connected to a ProConnect
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The serial number for your recorder is located on the physical recorder on a metallic sticker. The location of the sticker may differ depending on the model of recorder.ProConnect RecordersThe serial
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The ProConnect system will attempt to automatically discover ONVIF cameras. For best results, please ensure that the cameras are set to obtain an IP address automatically, ie DHCP enabled. If th
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Note: These steps can only be done through a direct/local network connection via Internet Explorer, not through the AvertX Connect cloud service.1. After logging into the camera's administ
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An AvertX recorder can benefit from an Uninterrupted Power Supply. Not only will the system continue to record during a power outage, but UPS models with an auto-voltage regulator (AVR) feature can al
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Email Alerts for motion, sensor and health alerts are set through the ProConnect NVR and sent to the AvertX Connect cloud gateway for delivery.
Note: You will need to install ProConnect sof
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To set up the motion settings on the cameras, you can follow the following steps:
Click on the Setup tab on the top navigation bar:
You should automatically be put into the Cameras menu by de
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An external POE switch can increase the total number of
cameras that can be added or are licensed per NVR on A800+ and A1600+ models. On all other AvertX recorders, a 16-channel NVR can onl
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