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Frequently Asked Questions

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To view FAQ results, please select the "FAQs and Pages" tab on the search results. If you can not find an answer in the FAQs or the product manual, contact our Pro Team Support.

How do I update the software on my ProConnect Recorder?

10th Feb 2021

This FAQ only applies to AvertX ProConnect series recorders. ProConnect recorders can be identified by the word "ProConnect" on the right side of the front of the recorder.  Updating your Re …
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How do I update the software on my ProConnect Recorder for HD448 Cameras?

5th Feb 2021

If you are having trouble accessing analytics features on the HD448 4K Bullet camera, you may need to update the software on your ProConnect recorder. This is only necessary on ProConnect recorders pu …
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Adding Cameras From Legacy NVRs to ProConnect

4th Feb 2021

If you are upgrading from one of our Legacy NVR's, there is a good chance that your cameras will need to be configured to show up properly on your new ProConnect. With the legacy NVR's, the camer …
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How do I trigger a camera to start recording & trigger an event and email notification when a sensor is activated?

9th Oct 2020

This guide explains how to set up your recorder to record when sensors are activated. To trigger a camera to start recording during an event where a sensor is activated, you will first need to ma …
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How do I format SD cards and setup recording schedule for HD838, HD438, HD828 and HD820 cameras?

21st Aug 2020

Formatting SD cards can be done from anywhere, but the steps vary from camera to camera. In order to start recording video to the micro SD card in the camera you must first format the SD card. N …
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Troubleshooting Complex Night Time Camera Images

7th Aug 2020

This FAQ guides you through use of evaluative metering boxes to correct problems with night time images from cameras. Poor nighttime performance can quite often be easily corrected when you apply …
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How Do I Connect Directly to a ProConnect Recorder Over AvertX Connect?

7th Aug 2020

Setting up a Direct Connection to your recorder over AvertX Connect can be helpful in certain situations where the web relay isn't a great option but you still want to utilize Single Sign-on to log …
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What are the System Requirements for The ProConnect Web Interface

17th Jun 2020

ProConnect can be accessed locally via the ProConnect Local or remotely via the ProConnect Web Interface. The Web Interface runs in a HTML5 environment, making it compatible with a wide range of brow …
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How do I replace the hard drive in a ProConnect NVR?

16th Jun 2020

Caution: Do not replace your ProConnect HDD without prior approval from AvertX Technical Support. Caution: Not shutting down the recorder through the software can cause data corruption. Caution …
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How to Create and Use Schedules on a ProConnect

12th Jun 2020

Schedules are used to control the time-frame Macros can and cannot be triggered for motion or analytic alerts. Using custom schedules in the setup of Macros will define whether you receive the aler …
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How To Set Motion Detection Options to Extend Recording Capacity

29th Jan 2020

To access the motion settings of the camera When you login to NVR from a computer browser, you will see several icons at the top right hand side of the screen. Please click on the Gear icon to e …
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How to setup an external device to a Sensor of a ProConnect NVR

23rd Jan 2020

To physically set up a Sensor on a ProConnect Recorder: Insert the positive side of the sensor in pin 1, 2, 3 or 4 by depressing the orange button with a small flat-head screw driver.Insert the groun …
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How To Save Video From An AvertX ProConnect Recorder to a Third-Party Cloud Storage Account

21st Nov 2019

The intended use of Avertx Cloud storage:AvertX Connect Cloud storage is intended to save and share a few minutes’ worth of video footage from the recorder. However, please note that the AvertX Connec …
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How do I Perform an Event Search on the Web Interface?

7th Nov 2019

Event Search is ideal for reviewing analytic, motion or sensor events in a filtered, easily consumable format.Perform an Event Search In the Search Tab, select Event in the bottom bar Under DATE …
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How do I create a Macro on my ProConnect Recorder?

6th Nov 2019

Macros in the ProConnect NVR are "if / then" programming functions that can be used to automate certain alert and reporting features of the NVR.  They can be used to send notifications or emai …
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How do I Enable Email Alerts or Push Notifications in AvertX Connect?

6th Nov 2019

Email Alerts and Push Notifications for analytics, motion and sensors are set through the Macros function in the ProConnect recorder and sent to the AvertX Connect cloud gateway for delivery …
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How do I Configure Person And Vehicle Detection on an HD838 camera

6th Nov 2019

Accessing Camera Setup Menu To adjust analytics settings, you will need to access the local camera setup menu. To connect to camera setup menu: With the camera connected to a ProConnect …
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How do I locate the Serial Number on my Recorder

17th Sep 2019

The serial number for your recorder is located on the physical recorder on a metallic sticker. The location of the sticker may differ depending on the model of recorder.ProConnect RecordersThe serial …
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How do I add an ONVIF camera physically connected to the ProConnect NVR

17th Sep 2019

The ProConnect system will attempt to automatically discover ONVIF cameras. For best results, please ensure that the cameras are set to obtain an IP address automatically, ie DHCP enabled.  If th …
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How to configure a default home position on an HD6022 camera?

8th May 2019

Note:  These steps can only be done through a direct/local network connection via Internet Explorer, not through the AvertX Connect cloud service.1.  After logging into the camera's administ …
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Should I use an Uninterrupted Power Supply (UPS) with my recorder?

1st Mar 2019

An AvertX recorder can benefit from an Uninterrupted Power Supply. Not only will the system continue to record during a power outage, but UPS models with an auto-voltage regulator (AVR) feature can al …
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How Do I Enable Email Alerts for Motion, Sensor or Health Events on a ProConnect NVR?

8th Feb 2019

Email Alerts for motion, sensor and health alerts are set through the ProConnect NVR and sent to the AvertX Connect cloud gateway for delivery.  Note: You will need to install ProConnect sof …
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How do I optimize Motion Detection on ProConnect?

9th Jan 2019

To set up the motion settings on the cameras, you can follow the following steps: Click on the Setup tab on the top navigation bar: You should automatically be put into the Cameras menu by de …
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​How to add AvertX HD320, HD420, HD428, HD438, HD820, HD828, HD838 and HD920 cameras through an external POE switch connected to a ProConnect NVR

14th Sep 2018

An external POE switch can increase the total number of cameras that can be added or are licensed per NVR on A800+ and A1600+ models. On all other AvertX recorders, a 16-channel NVR can onl …
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