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Cameras can be manually added to the ProConnect NVR if they don't automatically load several minutes after they're connected to the NVR's camera ports.Click Setup (Gear Icon when using a web browser u
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AvertX cameras are equipped with a fixed or varifocal lens. Fixed lens cameras only use Digital Zoom features to magnify an image. Cameras with a varifocal lens can use an Optical Zoom fea
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PTZ view mode option in the ProConnect's web browser user interface (UI) allows you to control pan-tilt-zoom (PTZ) camera movement using a mouse.To control a PTZ camera through the UI do the following
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There are currently no limits to the number of ProConnect recorders that can be associated/registered to your AvertX Connect cloud service account. A benefit to added recorders on a customer
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An IP conflict could occur if two or more devices are trying to use the same IP address on the same network. This could be related to a misconfigured network environment.IP conflicts can cause c
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Exports can be done from the ProConnnect NVR console, the AvertX Connect web browser client or user interface (UI), and via the AvertX Connect mobile app.Each offers a different maximum amount of time
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Raw, MP4, and VAR are different file formats commonly used for storing and encoding video data. Here's an overview of each format, their differences, similarities, advantages, disadvantages, reasons f
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Digital information is transferred in data units called bits and bytes. A bit is the smallest unit of digital information, representing a binary value of either 0 or 1. On the other hand, a byte
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Each ProConnect recorder has a total 2GB of AvertX Connect cloud storage included for each NVR. The space stores exported video chosen to reside on the cloud. Additional NVRs increase the total
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If a ProConnect NVR shows an "Unable to load console" error message, follow the steps below:Try to access the NVR through the AvertX Connect app or a web browser. If the recorder's display is sh
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What is a ProConnect power drain cycle?
A power drain cycle is a process to remove all electrical power from the recorder to clear or refresh memory and hardware components.Why perform a power drain?
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Refer to this article to familiarize with the ProConnect NVR's boot-up sequence.Eventually, a CMOS battery will stop working. If the CMOS battery dies, the NVR's Basic Input/Output Sys
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The Camera 's General menu allows you to edit camera settings. General SectionTitle - Click on this field to change the description of the camera in the camera list and in live viewSt
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NVRs sometimes need the software restarted to refresh memory or reload instruction code.Randomly unplugging an NVR from its power source to turn off or reboot it isn't recommended as the default
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The ProConnect provides the option to show camera streams displayed on a locally attached monitor at all times or only when logged into the unit. The instructions below show how to set the conso
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The AvertX Connect app can be installed to remotely view a ProConnect NVRs camera video streams in the Live, Search, and Event menu tabs. The app is also used on mobile devices to prov
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Some ProConnect features, like the camera list in the NVR console's Live menu, are only available when connecting to the NVR through a web browser/thin client user interface (UI). This allows fo
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The AvertX Connect cloud service can process Alert Notifications from a registered ProConnect NVR. Notifications can be sent to selected AvertX Connect account(s) through a mobile device vi
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Accessing Camera Setup Menu
To adjust analytics settings, you will need to access the local camera setup menu.To connect to camera setup menu:
With the camera connected to a ProConnect recorde
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The AvertX Connect cloud service offers alert notifications on AvertX Connect user accounts that have options enabled to receive alerts from a registered NVR(s). Refer to this article for settin
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External power-over-ethernet (PoE) switches can be used with the ProConnect A800(+), ProConnect A1600(+), and ProConnect Summit NVR models. The built-in PoE ports on the NVR are numbered an
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The AvertX ProConnect software uses the Linux operating system (OS), which allows for a fast boot-up process. The majority of the boot-up process is seamless/unnoticeable from a visual standpoint.
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GRUB provides boot menu options for the Linux-based ProConnect NVR. Occasionally, errors or corrupted files encountered during boot-up may prevent the recorder from booting up correctly. &n
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In most cases, an outdated ProConnect operating system image can be upgraded without a doing a system reimage/factory default reset. The operating system contains files and tools referenced
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