To view FAQ results, please select the "FAQs and Pages" tab on the search results. If you can not find an answer in the FAQs or the product manual, contact our Pro Team Support.
ProConnect Summit NVRs storage can be increased by purchasing hard drive upgrades. The ideal time to upgrade the storage is at the same time the NVR is purchased, but it can also be upgraded lat
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The HD458 camera's user interface (UI) has Light and Audio alarm outputs that can be configured when an intrusion that meets the smart analytics threshold settings is detected.Smart analytics threshol
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AvertX ProConnect NVRs can support many 3rd party cameras. The following basic guidelines apply:3rd party cameras must feature the H.264 video compression standard for high-definition digital video.
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One can download ProConnect NVR video clips to a computer when connected to the NVR through a web-browser, via a local network or the AvertX Connect cloud service. Export v
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The Associate Camera feature allows one to select another camera to transfer camera information to in case of hardware failure or change in camera status. An Orphan camera is one that is no long
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AvertX's legacy DDNS services have been discontinued as of August 2022. Due to changes in technology used for DDNS it is no longer compatible with our legacy recorders. Subsequently, AvertX will no lo
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1. In a web browser, go to assist.avertx.com.2. The Support representative will provide a session key. Enter the
code and click Submit:3. The browser will now prompt you to ins
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When
Enabled,
Remote
Support within Avertx
Connect allows
the Avertx
Technical Support Team to access an
unattended recorder in a controlled environment. This AvertX
Connect feature is op
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An internal system
recovery will use software files residing on the ProConnect network video
recorder (NVR). The internal recovery resets the operating system to its
default. Existing video foota
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On a ProConnect network video recorder (NVR), the best way to ensure a complete/instantaneous removal of all video data footage from the recorder is to factory default/reimage the unit.Note: &nbs
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What is dewarping?Dewarping is the use of software to correct image distortion caused by the physical curvature of a camera lens. The HD119 has a hemispherical lens which captures images in a 360-degr
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Select the FAQ corresponding to the type of computer that will be used to download and create a bootable system USB drive for the ProConnect software. Follow the steps in the respective FA
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AvertX cameras use a standard RJ45 female receptacle. The actual pinout of the female receptacle on the camera dongle or jack is not
specified for the purpose of this article. This article refers to
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Once an alert macro is set up and in use on the ProConnect, all that will be necessary to receive mobile notifications is to install and log in to the AvertX
Connect mobile app, and enable app notifi
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To set up and view hidden cameras, you must have administrative access. All other user roles will not have access to hidden cameras. Within the AvertX software, select settings, and select c
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Example of camera "smearing" Steps to fix:Log into camera Turn smart encoding off Move image quality slide bar towards "bitrate" Move smoothing slide bar over to "clear"
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If your camera dongle is dirty, it may impact the performance of your camera. If the connections are dirty, they may not transfer data as efficiently and
create issues with the network connection
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Internet Explorer will end support for certain operating
systems on June 15th, 2022. This will impact AvertX customers' ability to
access their systems through a web browser if connected to le
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ProConnectWhen first logging into the ProConnect, you will sign in with admin/1234 In the First Time Wizard you will be prompted to change the password. This password must be 8-13 characters and inclu
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This FAQ is used if the
ProConnect’s Search>Event>Event Type is not showing up:1. From
Setup>Cameras>Analytics tab, uncheck the analytics option for all
cameras; click Save.2. From Setu
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This function exports most configuration options on the recorder to a file or to AvertX Connect. An exported file
can then be imported as needed to restore the configuration options to the saved s
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Known Issue:We have identified an issue that causes the recording software to not load past 99%. This issue is exclusive to ProConnect recorders which shipped between February 23rd, 2021 and May 17th,
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AvertX has improved our default camera password functionality with several new ease-of-use features in ProConnect version 2.4. The updates provide admin level users the ability to define a default cam
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Log in to
Avertx Connect with your email & password.
Select "Manage Users"
Press the "Add New User" button
Enter in the user's first name, last name, email addres
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