How do I upload and view video to AVX connect
Login to the NVR through a web browser (Chrome, Safari, Firefox, Edge, etc) via an account on http://connect.avertx.com Click on the Search tab at the top left side of the screen Using the search o…
Frequently Asked Questions
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To view FAQ results, please select the "FAQs and Pages" tab on the search results. If you can not find an answer in the FAQs or the product manual, contact our Pro Team Support.
How to determine the MAC address of cameras connected to a ProConnect NVR
Use the FAQ, How to determine the IP address of cameras connected to a ProConnect NVRClick on Setup>Networking (on the right hand side of the menu)>Plug and PlayFind the IP address identified…
How fast of an Internet Connection do I need for remote viewing?
AvertX recommends an NVR site upload bandwidth speed of 5 Mbps for an optimal experience when remotely viewing video over the WAN (Internet). This will result in a positive user experience when rev…
How do I reset the password on a ProConnect NVR
Obtain the serial number from the metallic sticker on the underside of the unit (toward the back)
At the login prompt, enter the following:
Username: resetpasswd
Password: reset…
How do I control my HDIP recorder with a keyboard and mouse?
Keyboard and mouse use apply to the ProConnect and P2A/P2B Models only. The Performance Series Models can only be controlled with an attached mouse.
How fast does my Internet connection need to be for remote viewing?
AvertX recommends an NVR site upload bandwidth speed of 5 Mbps for an optimal experience when remotely viewing video over the WAN (Internet). This will result in a positive user experience wh…
How to determine the IP address of cameras connected to a ProConnect NVR
From the NVR main display screen click on Setup in the top left-hand cornerThe Cameras menu is a menu option beneath System Settings at the middle-top right-hand side of the Setup menu.The IP addres…
How do I upgrade the hard drive (HDD) storage on a Performance Series NVR?
Shutdown the NVR from the unit’s menu. Setup > Configuration Management > Shut Down > Power off.Unplug the NVR unit from the power source.On a static-free surface, remove the top cove…
What is the difference between the AvertX Go! and AvertX Connect Mobile Apps?
AvertX Go! mobile apps work with P2A, P2B, Performance and Pro Series NVRs. AvertX Connect Mobile Apps work with only ProConnect NVRs.See here for more information.…
What microSD card can I use in my cameras?
Note: This FAQ only applies to the following cameras: HD30, HD300, HD310, HD40, HD80, HD810 and HD90. Other cameras have newer hardware and higher capacities. Check your camera's specifications doc…
How to view exported video files from AvertX NVR recorders?
Viewing exported video on AvertX NVR platforms varies according to the respective recorder platform/operating system.AVI and MP4 files are a commercial format for digital video files and are compre…
How do I access my HDIP recorder using mobile applications?
Once you have set up your recorder for remote access, you can use your smart phone or tablet to access your recorder with AvertX GO! for iPhones and Android devices, or AvertX GO! HD for the iPad or A…
Will Remote Web Viewing work with Windows 10?
Windows 10 introduced Microsoft Edge as its default web browser. This browser does not support ActiveX. Microsoft continues to install Internet Explorer 11 with Windows 10 and also has a way to switch…
How do I password protect my HDIP recorder?
The recorder does not require authentication by default. To password protect the recorder, please follow the instructions below. NOTE: Once Password Protection is enabled, you will need to use the adm…
How do I set up email alerts on my HDIP recorder?
Configuring your recorder to send e-mail alerts will allow you to notify up to three recipients when an alarm event occurs. Due to the potentially high volume of these e-mails, AvertX recommends using…
I have Internet Explorer, why can't I open my Remote Web Viewer?
The AvertX Remote software requires the ActiveX control. ActiveX is not supported on the Windows 8 mobile phone or the Surface RT and Surface 2 tablets running Microsoft Windows RT.Desktop ModeIf your…
How do I set the date and time on my HDIP recorder?
It is recommended to configure your Date and Time before your HDIP system is operating and recording video, but it is not required. Follow these instructions to set the date and time on your recorder.…
Is my HD80IRM Rev B/HD40IR Rev B camera 2MP or 3MP?
The HD80IRM dome camera and the HD40IR bullet camera are available in two different models. The original model, model names HD80IRM & HD40IR, are 2MP (1080p) resolution cameras. The newer models of th…
How do I update the firmware on my AvertX camera?
Download the camera firmware file to a computer and then unzip or extract the file.Access your camera through a web browser. Type the IP address of your camera in the address bar or see how to Acces…
How do I connect my HDIP Recorder to my TV?
You can use either the HDMI port located on the back of the Recorder, or you can use the VGA display port if your TV supports this.
Supported Resolutions:
1024x768, 1280x1024, 720P, 1080P…
How do I reset the camera to factory default? Where is the camera reset button located?
If the camera is not communicating properly with the recorder, it may need to be manually reset to factory defaults using the physical reset button (see pictures below for reset button location):
Ens…
How do I access my HDIP recorder on my computer using the Web Viewer?
The AvertX Remote on the P2A and P2B series NVR models software requires the ActiveX control. ActiveX is only supported on the Internet Explorer browser.Mac OS support: AvertX offers an app to view vi…
How do I set up multiple user accounts on my HDIP recorder?
P2A/P2B Model1. On the Menu screen, click Users. 2. Click Account Setup. 3. Click the Account drop-down menu and select the desired account, then click Edit to change the account name (all accounts ex…
How do I rotate a camera video image using the NVR software?
If your camera is installed on a wall or table top the image may appear to be upside down. Rotate the camera video image using the recorder interface to get a right-side-up image.Note You cannot…