Condensation can occur for various reasons and AvertX cameras are designed and tested to an IP67 rating. Damage can result in electrical devices, however, if condensation (in liquid or vaporous state) permeates a device and weakens or destroys materials or equipment though rusting or short-circuiting.
Water damage can occur when the devices are improperly installed, misused, altered, or is accidentally damaged. In rare cases, the damage could be a possible manufacturer defect.
What can be done?
If a device in warranty has condensation that may be preventing the camera from functioning, a return of merchandise agreement (RMA) can be set up. The RMA would allow the device to be brought in for an evaluation to determine the cause and if a replacement can be made.