To view FAQ results, please select the "FAQs and Pages" tab on the search results. If you can not find an answer in the FAQs or the product manual, contact our Pro Team Support.
Before starting, confirm that the date in the camera's administrative user interface (UI) is accurate. Check the "Sync with computer time" box, even if it’s already synced:
Setup A
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Direct video display output from AvertX NVRs can be done via TV or monitors connected through HDMI connectors and cables. Like most cables, HDMI can experience signal loss over long distances. 5
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If the AvertX Connect mobile app won't remotely connect to your ProConnect network video recorder (NVR), complete the steps below and check in-between each step to see if connectivity is re-estab
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SD cards can be added to various AvertX cameras as back up storage. To start recording video to the micro SD card in the camera you must first Enable and format the SD card. Formatting
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Before getting started refer to the linked article to setup an external POE switch on a ProConnect A800(+) or ProConnect A1600(+) NVR, if it hasn't been done yet.The following process is for adding ca
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Before getting started refer to the linked article to setup an external POE switch on a ProConnect A800(+) or ProConnect A1600(+) NVR, if it hasn't been done yet.The following process is for addi
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A Return of Merchandise Authorization (RMA) is initiated through the AvertX Tech Support team for in-warranty or out-of-warranty products. An RMA is used for support transactions
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Replacement of internal components is recommended through AvertX Tech Support and the return of merchandise authorization (RMA) process. Safety precautions must be taken when considering replacem
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AvertX network video recorders (NVR) do not need a physical keyboard to navigate the console's user interface (UI). Physical keyboards can be used if desired. In most cases, the NVR's soft
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ProConnect network video recorders (NVR) can function as stand-alone units, but provide more features and user flexibility when connected to the AvertX Connect cloud service. ProC
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AvertX legacy cameras are those developed for recorders produced before the ProConnect network video recorder (NVR), which is compatible with all AvertX cameras.The ProConnect automatic
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AvertX has various network video recorder (NVR) models. The Legacy recorder models are referred to as the P2A, P2B, Performance/Pro Series. The current platform is the ProConnect.Go to the
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The ProConnect NVR can record at 4k resolutions at limited frame rates from 4k-capable cameras. You can view video in 4k resolution at the NVR console by connecting a 4k-capable TV or monito
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To export and backup video on a P2A, P2B, and Performance Series Network Video Recorder (NVR): 1. Go to the NVR console -- login as required.2. Attach an external USB drive forma
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AvertX cameras feature an IP66-rated weather resistant connector for the RJ45-terminated Cat5e cable. The connectors protect the camera's dongle from the elements, which could affect the camera's p
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Access the latest features with AvertX’s new ProConnect release.
Virtual Keyboard in Console:The Virtual Keyboard in local console allows you to input information and configure the system wit
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Ethernet cables are manufactured to meet specific construction standards. Cables are categorized to establish how they may perform in moving data over a defined maximum distance. AvertX supplies Cat
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AvertX.com ships via UPS and FedEx, which require a physical address for delivery. We do not ship to a post office box. If you've not received your package yet but the tracking number
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The front panel light of your recorder could change from white/blue to red for several reasons:
The LED cable could be damaged or disconnected.Failed motherboard or CMOS.The system is getting stuck b
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AvertX camera comparison specifications chart for the 4K-capable HD438, HD448, HD458 bullet-style cameras, and the 4K-capable HD119 (360), HD838, and HD848 dome-style cameras.Refer to this FAQ to b
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WDR (Wide Dynamic Range) is technology that adjusts a cameras image to counter an image that contains both bright and dark areas. Without WDR, the bright areas can be too bright and the dark areas may
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The ProConnect NVR’s Linux OS is designed to recognize and configure itself for use on various display brands. There are times, however, when the system is unable to recognize or synchronize with a d
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A Network Time Protocol (NTP) server is a internet protocol used to synchronize with a computer's clock time sources in a network. The NTP works by pointing devices to a central reference.Note:
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When evaluating a camera’s compatibility with AvertX systems it must at a minimum be able to stream video using the H.264 coding format and be ONVIF conforming.ONVIF’s main purpose is to pro
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