When doing a Clean OS Install for a ProConnect System Recovery all settings will be lost, but video data remains unaffected.  Note:  If you would like to restore your settings (i.e. cam …

From a computer's web browser: Periodically visit the AvertX.com Support Downloads page to find the current firmware version and release notes and Known Issues for ProConnect NVRs:Co …

ProConnect NVRWhen first logging into the ProConnect, you will sign in with default credentials:username: admin                 password: 1234 In the First …

After completing a system restoral (like an internal system recovery or factory reimage/reset), upgrading storage, replacing, or receiving a recently repaired ProConnect NVR do the following …

Viewing exported video on AvertX NVR platforms varies according to the respective recorder platform/operating system.AVI and MP4 files are a commercial format for digital video files and are compre …

Use this article to export/upload video clips from a ProConnect NVR to the AvertX Connect cloud service.Login and access the AvertX Connect cloud service's dashboard.Select the Video > Video Clips …

You can use an installed digital media player application or program to view/watch video clips exported to a local location on your computer.Windows1. Windows Media Player2. VLC Media PlayerMac1. Quic …

When Enabled, the Remote Support Options within Avertx Connect allows the Avertx Technical Support Team to access an unattended recorder and AvertX Connect account in a controlled environme …

Macros in the ProConnect NVR are "if / then" programming functions that can be used to automate certain alert and reporting features of the NVR. They can be used for AvertX Connect alert and push noti …

If an AvertX Connect account activation acknowledgement/confirmation is pending or hasn't been received to access an NVR through the AvertX Connect cloud service, you may re-send an account invitation …

The AvertX Connect Spot Check Report displays a series of images from one or more cameras at predefined periods throughout the day. Images can be grouped by recorder, camera, date/time, time. These re …

We value your decision to choose AvertX and look forward to continue providing cloud-friendly surveillance products and services. With the October 3rd, 2023, update to the AvertX Connect c …

ProConnect NVR's system resource usage of the recorder's CPU, GPU, and Memory usage can be viewed through the user interface on ProConnect version 3.0 or higher.The gauges provide a dynamic …

We recommend using the AvertX Connect versus a Direct Connect. However, setting up a Direct Connection to your recorder over AvertX Connect can be helpful in certain situations. The following will be …

Follow these steps to reset the password of an AvertX Connect cloud service account:From a web browser, navigate to the AvertX Connect webpage.Enter the email address that is registered as an AvertX C …

Additional accounts can be added to an existing AvertX Connect account. Log in to Avertx Connect with an AvertX Connect account (email & password) that has Administrator permissions.Navigate to t …

ProConnect alert notifications can be received via email, or through Push Notifications via the AvertX Connect app on mobile devices.Alert notifications for analytics, motion and sensors are configure …

The Configuration file is a small .dat file that contains virtual snapshots of the basic configuration of the recorder, including camera configurations and license information. They can be useful when …

Proactively managing AvertX Connect user accounts is recommended. User accounts with Administrator / Admin permissions have access to the entire account. Admin users have the ability to make changes …

A ProConnect NVR must be registered to the AvertX Connect cloud connectivity service before user accounts can access it remotely. AvertX Connect is the name of the service used to remotely access Aver …

Go to the AvertX cloud service.Enter a valid/working email address as a Username, and click Next.Select the “Create an Account” option on the bottom beneath the “Log in - Forgot password” option.Ent …

This FAQ only applies to AvertX ProConnect series recorders. Use this article to find the current firmware/software and Operating System / Image version for the ProConnect NVRs.Update your ProConnect …

A User Group is used to manage access levels in an AvertX Connect account. Individual user accounts must be assigned to a User Group for permissions. For User Group permissions and general informati …

The AvertX Console Spot Monitor solution allows viewing of live video of up to 4 cameras at a time on a monitor/TV connected to the ProConnect's local console with no need to install additional s …