Should I use an Uninterrupted Power Supply (UPS) with my recorder?

1st Mar 2019

An AvertX recorder can benefit from an Uninterrupted Power Supply. Not only will the system continue to record during a power outage, but an UPS can improve performance issues due to poor or unsteady…

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How Do I Enable Email Alerts for Motion, Sensor or Health Events on a ProConnect NVR?

8th Feb 2019

Email Alerts for motion, sensor and health alerts are set through the ProConnect NVR and sent to the AvertX Connect cloud gateway for delivery. Note: You will need to install ProConnect sof…

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How do I optimize Motion Detection on ProConnect?

9th Jan 2019

To set up the motion settings on the cameras, you can follow the following steps: Click on the Setup tab on the top navigation bar: You should automatically be put into the Cameras menu by de…

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How to add AvertX HD320, HD420, HD428, HD820, HD828 and HD920 cameras through an external POE switch connected to a ProConnect NVR

14th Sep 2018

An external POE switch can increase the total number of cameras that can be added or are licensed per NVR on A800+ and A1600+ models. On all other AvertX recorders, a 16-channel NVR can onl…

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How to configure an HD810 Rev B camera to a P2A and P2B NVR

29th Aug 2018

1. Find an empty camera port on the P2A or P2B NVR. Go the NVR’s Camera menu. Under IP Camera Select, select the camera channel the camera is going to be plugged into. Ensure the Enable PnP option is…

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How Do I Setup an AvertX Connect Account on a ProConnect NVR?

5th Jun 2018

The steps to setup and link the NVR to the connect.avertx.com website: Register for an account at the following website: https://connect.avertx.com/ Add the login information to the NVR to l…

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How to Help Ensure Camera Connectivity to an NVR

21st Sep 2017

Ensuring a stable/regulated flow of power to electronic devices like an NVR that provides power to attached cameras will help connectivity and overall performance. In areas or buildings that may…

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How to Upgrade the Firmware on an HD320, HD420, HD820 and HD920 Cameras on a ProConnect NVR

15th Aug 2017

Note: Currently, camera firmware upgrades cannot be done directly from the console of the ProConnect NVR, through a MAC/Apple computer or through the AvertX Connect portal. 1. On…

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How Do I Export Video from a P2A, P2B, Performance Series NVR through Windows 10

3rd Aug 2017

To export video from a P2A, P2B, Performance Series NVR through a Windows 10 computer, Internet Explorer should be run as administrator and the NVR must be added to the Trusted Sites in the brows…

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How do I focus an autofocus (HD820, HD920) camera on my ProConnect NVR?

9th Jun 2017

If your camera is blurry, it may need to be focused. The HD820, and HD920 cameras are equipped with an autofocus lens, and will focus when you activate the zoom functions.While the HD810, HD820 a…

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Where is the SD Card slot on my HD920 camera?

28th Apr 2017

An SD Card slot on an HD920 camera can by opening the latch panel on the bottom of the camera to gain access to interior components. The maximum storage capacity is 128GB. The slot is foun…

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How do I clean my camera dome?

21st Apr 2017

When a dome camera is mounted outside, it can collect dirt and dust, especially in an uncovered installation location. Dirt and dust on the dome will reflect IR light back into the camera lens, sev…

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How Do I Adjust My Camera’s Picture Settings In Proconnect?

28th Mar 2017

Image adjustment settings can be accessed through the Camera Setup menu in your ProConnect NVR. To access the image controls: Click on the Setup tab, then the Cameras button. In the Cameras list…

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What is Pixels Per Foot?

28th Mar 2017

In an open field of view, a security camera can technically see forever. How far away from a camera you can get usable video is another matter. Whether or not a person is readily identifiable or just…

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How do I add an ONVIF camera physically connected to the ProConnect NVR

8th Mar 2017

The ProConnect system will attempt to automatically discover any ONVIF cameras. For best results, please ensure that the cameras are set to obtain an IP address automatically, ie DHCP enabl…

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How do I reset my HD920 Camera to factory defaults?

13th Feb 2017

Your camera is equipped with jumper connectors to return the camera to factory default settings, if necessary. To reset your camera: Power cycle the camera (restart the recorder…

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How do I reset my HD420 and HD820 Camera to factory defaults?

13th Feb 2017

Your camera is equipped with a reset button to return the camera to factory default settings, if necessary. To reset your camera: Power cycle the camera (restart the recorder or unplug the…

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How do I get my ProConnect NVR to go directly to live video instead of a login prompt at startup?

30th Jan 2017

Version 1.2 of the ProConnect software will include an option to automatically display live camera view at start up. If you enable this option, the view will always return to live view after booti…

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Can I only record a 4k camera at 5fps on my ProConnect NVR?

30th Jan 2017

The 16 channel ProConnect NVR’s stated frame rate specification on 4k cameras of 5 fps (10fps on the 8 channnel ProConnect NVR) when recording on all channels simultaneously. Network video recorders…

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Can my ProConnect NVR display 4k Video on my 4k TV?

30th Jan 2017

The HDMI output on the ProConnect NVR will not support 4k resolutions. However, the ProConnect NVR will record at 4k resolutions from 4k cameras at limited frame rates.If you would like to view vi…

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Can I expand the storage of my ProConnect recorder?

30th Jan 2017

Storage upgrades can be purchased from avertx.com at the time of purchase or after.At this time, it is not possible to add another hard drive to your ProConnect NVR at home. To upgrade th…

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What is the maximum recording frame rate (frames per second) my recorder can support?

30th Jan 2017

ProConnect software allows recording up to the maximum frame rate of the camera. For example, if a camera can record 20 fps, only 1-20 will be displayed in the Frames Per Second dropdown menu. How…

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The picture on my camera will “shimmy” or “shake” occasionally during extreme light conditions.

30th Jan 2017

Note: This has been resolved in firmware version C23.With the HD420 and HD320 cameras there is a possibility that under certain unique lighting conditions the camera’s image will visibly shift…

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My camera image is upside down, how can I correct this?

30th Jan 2017

Most AvertX cameras have 3-axis lens adjustment and can be rotated for proper image orientation. Instructional inserts are included with our cameras which indicate the proper orientation of the came…

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Frequently Asked Questions

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Should I use an Uninterrupted Power Supply (UPS) with my recorder?

How Do I Enable Email Alerts for Motion, Sensor or Health Events on a ProConnect NVR?

How do I optimize Motion Detection on ProConnect?

How to add AvertX HD320, HD420, HD428, HD820, HD828 and HD920 cameras through an external POE switch connected to a ProConnect NVR

How to configure an HD810 Rev B camera to a P2A and P2B NVR

How Do I Setup an AvertX Connect Account on a ProConnect NVR?

How to Help Ensure Camera Connectivity to an NVR

How to Upgrade the Firmware on an HD320, HD420, HD820 and HD920 Cameras on a ProConnect NVR

How Do I Export Video from a P2A, P2B, Performance Series NVR through Windows 10

How do I focus an autofocus (HD820, HD920) camera on my ProConnect NVR?

Where is the SD Card slot on my HD920 camera?

How do I clean my camera dome?

How Do I Adjust My Camera’s Picture Settings In Proconnect?

What is Pixels Per Foot?

How do I add an ONVIF camera physically connected to the ProConnect NVR

How do I reset my HD920 Camera to factory defaults?

How do I reset my HD420 and HD820 Camera to factory defaults?

How do I get my ProConnect NVR to go directly to live video instead of a login prompt at startup?

Can I only record a 4k camera at 5fps on my ProConnect NVR?

Can my ProConnect NVR display 4k Video on my 4k TV?

Can I expand the storage of my ProConnect recorder?

What is the maximum recording frame rate (frames per second) my recorder can support?

The picture on my camera will “shimmy” or “shake” occasionally during extreme light conditions.

My camera image is upside down, how can I correct this?