Why is my ProConnect software stuck at 99%?
Known Issue:We have identified an issue that causes the recording software to not load past 99%. This issue is exclusive to ProConnect recorders which shipped between February 23rd, 2021 and May 17th,…
Frequently Asked Questions
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To view FAQ results, please select the "FAQs and Pages" tab on the search results. If you can not find an answer in the FAQs or the product manual, contact our Pro Team Support.
How Do I Set and Retrieve My Default Camera Password?
AvertX has improved our default camera password functionality with several new ease-of-use features in ProConnect version 2.4. The updates provide admin level users the ability to define a default cam…
How do I update the software to 2.3 on my ProConnect Recorder?
Updating
your ProConnect recorder to 2.3:
Copy this URL: http://software.avertx.com/release/delcores-0.2.ospConnect to the recorder through AvertX
Connect.Click the Setup (gear)
icon in the upper…
How Do I Add Users To My AvertX Connect Account?
Log in to
Avertx Connect with your email & password.
Select "Manage Users"
Press the "Add New User" button
Enter in the user's first name, last name, email addres…
How Do I Setup An External PoE Switch on a ProConnect Recorder?
The following process is for adding new cameras that have not already been added to the recorder.
If you have already added an HD438 or HD838 camera to the recorder or connected one of these mode…
How Do I Configure The HD838 To Record Analytics Events To The Micro-SD card
How to setup Analytics Recording to the SD card
Sync time with computer (even if it’s already synced)
Setup Analytics
Setup min, max, Detection Area and make sure Intrusion Detection is ena…
How to Change Passwords on AvertX Cameras
Most AvertX cameras manufactured after 2020 do not come with default passwords. When
adding the camera, the software will assign a secure password to each
camera. If you ever need to change that…
How do I add/update a phone number to myAvertX connect account for 2 step authentication
How to add a phone number to your AvertX connect account
Navigate to connect.avertx.com
and sign in with your email and password.
Click on your name in the upper right corner and select…
How do I update the software on my ProConnect Recorder?
This FAQ only applies to AvertX ProConnect series recorders. ProConnect recorders can be identified by the word "ProConnect" on the right side of the front of the recorder.
Updating your Re…
How do I update the software on my ProConnect Recorder for HD448 Cameras?
If you are having trouble accessing analytics features on the HD448 4K Bullet camera, you may need to update the software on your ProConnect recorder. This is only necessary on ProConnect recorders pu…
Adding Cameras From Legacy NVRs to ProConnect
If you are upgrading from one of our Legacy NVR's, there is a good chance
that your cameras will need to be configured to show up properly on your new
ProConnect. With the legacy NVR's, the camer…
How do I trigger a camera to start recording & trigger an event and email notification when a sensor is activated?
This guide explains how to set up your recorder to record when sensors are activated.
To trigger a camera to start recording during an event where a sensor is activated, you will first need to ma…
How do I format SD cards and setup recording schedule for HD838, HD438, HD828 and HD820 cameras?
Formatting SD cards can be done from anywhere, but the steps vary from camera to camera.
In order to start recording video to the micro SD card in the camera you must first format the SD card. N…
How Do I Partial Default A Modern AvertX Camera?
Partially restoring a camera allows a removal of most camera configuration settings without losing its network settings."Legacy" AvertX models include:
HD40IRHD80IRMHD90IRHD810 Rev ANewer AvertX mod…
Troubleshooting Complex Night Time Camera Images
This FAQ guides you through use of evaluative metering boxes to correct problems with night time images from cameras.
Poor nighttime performance can quite often be easily corrected when you apply…
How Do I Connect Directly to a ProConnect Recorder Over AvertX Connect?
Setting up a Direct Connection to your recorder over AvertX Connect can be helpful in certain situations where the web relay isn't a great option but you still want to utilize Single Sign-on to log…
What are the System Requirements for The ProConnect Web Interface
ProConnect can be accessed locally via the ProConnect Local or remotely via the ProConnect Web Interface. The Web Interface runs in a HTML5
environment, making it compatible with a wide range of brow…
How do I replace the hard drive in a ProConnect NVR?
Caution: Do not replace your ProConnect HDD without prior approval from AvertX Technical Support.
Caution: Not shutting down the recorder through the software can cause data corruption.
Caution…
How to Create and Use Schedules on a ProConnect
Schedules are used to control the time-frame Macros can and cannot be triggered for motion or analytic alerts. Using custom schedules in the setup of Macros will define whether you receive the aler…
How To Set Motion Detection Options to Extend Recording Capacity
To access the motion settings of the camera
When you login to NVR from a computer browser, you will see several icons at the top right hand side of the screen.
Please click on the Gear icon to e…
How to setup an external device to a Sensor of a ProConnect NVR
To physically set up a Sensor on a ProConnect Recorder:
Insert the positive side of the sensor in pin 1, 2, 3 or 4 by depressing the orange button with a small flat-head screw driver.Insert the groun…
How To Save Video From An AvertX ProConnect Recorder to a Third-Party Cloud Storage Account
The intended use of Avertx Cloud storage:AvertX Connect Cloud storage is intended to save and share a few minutes’ worth of video footage from the recorder. However, please note that the AvertX Connec…
How do I Perform an Event Search on the Web Interface?
Event Search is ideal for reviewing analytic, motion or sensor events in a filtered, easily consumable format.Perform an Event Search
In the Search Tab, select Event in the bottom bar Under DATE…
How do I create a Macro on my ProConnect Recorder?
Macros in the ProConnect NVR are "if / then" programming functions that can be used to automate certain alert and reporting features of the NVR. They can be used to send notifications or emai…