GRUB provides boot menu options for the Linux-based ProConnect NVR.  Occasionally, errors or corrupted files encountered during boot-up may prevent the recorder from booting up correctly. &n …

In most cases, an outdated ProConnect operating system image can be upgraded without a doing a system reimage/factory default reset.  The operating system contains files and tools referenced …

Before starting, confirm that the date in the camera's administrative user interface (UI) is accurate.  Check the "Sync with computer time" box, even if it’s already synced: Setup A …

Proactively managing AvertX Connect user accounts is recommended. User accounts with administrative - Admin - permissions have access to the entire account.   Admin users have the ability to …

If the AvertX Connect mobile app won't remotely connect to your ProConnect network video recorder (NVR), complete the steps below and check in-between each step to see if connectivity is re-estab …

Direct video display output from AvertX NVRs can be done via TV or monitors connected through HDMI connectors and cables.  Like most cables, HDMI can experience signal loss over long distances. 5 …

SD cards can be added to various AvertX cameras as back up storage. To start recording video to the micro SD card in the camera you must first Enable and format the SD card.  Formatting …

This FAQ is for ProConnect A800(+) and A1600(+) NVR models.  The built-in POE ports are numbered and set next to each other on the back of the recorder. These ProConnect NVRs are designed to …

Before getting started refer to the linked article to setup an external POE switch on a ProConnect A800(+) or ProConnect A1600(+) NVR, if it hasn't been done yet.The following process is for adding ca …

Before getting started refer to the linked article to setup an external POE switch on a ProConnect A800(+) or ProConnect A1600(+) NVR, if it hasn't been done yet.The following process is for addi …

A Return of Merchandise Authorization (RMA) is initiated through the AvertX Tech Support team for in-warranty or out-of-warranty products.  An RMA is used for support transactions  …

A ProConnect NVR must be registered to the AvertX Connect cloud connectivity service before user accounts can access it remotely.  AvertX Connect is the name of the servi …

If an account activation acknowledgement is pending or hasn't been received to access an NVR through the AvertX Connect cloud service, you may re-send an account invitation.  1. Sign in to your A …

Replacement of internal components is recommended through AvertX Tech Support and the return of merchandise authorization (RMA) process. Safety precautions must be taken when considering replacem …

AvertX network video recorders (NVR) do not need a physical keyboard to navigate the console's user interface (UI).  Physical keyboards can be used if desired.  In most cases, the NVR's soft …

ProConnect network video recorders (NVR) can function as stand-alone units, but provide more features and user flexibility when connected to the AvertX Connect cloud service.  ProC …

AvertX legacy cameras are those developed for recorders produced before the ProConnect network video recorder (NVR), which is compatible with all AvertX cameras.The ProConnect automatic …

Audio is available through cameras that have audio features and hardware capabilities.  Audio communications across a ProConnect network video recorder (NVR) is accomplished through the …

AvertX has various network video recorder (NVR) models.  The Legacy recorder models are referred to as the P2A, P2B, Performance/Pro Series.  The current platform is the ProConnect.Go to the …

Re-image from a USB drive will wipe all data from the network video recorder (NVR) hard drive and perform a clean installation of ProConnect software.  A user may re-image their recorder to so …

From a computer's web browser: Periodically visit the AvertX.com Support Downloads page to find the current firmware version and Release Notes and Known Issues for ProConnect NVRs:Co …

This FAQ only applies to AvertX ProConnect series recorders.  Use this article to find the current firmware/software and Operating System / Image version for the ProConnect NVRs. Upd …

The ProConnect NVR can record at 4k resolutions at limited frame rates from 4k-capable cameras. You can view video in 4k resolution at the NVR console by connecting a 4k-capable TV or monito …

To export and backup video on a P2A, P2B, and Performance Series Network Video Recorder (NVR): 1.  Go to the NVR console -- login as required.2.  Attach an external USB drive forma …