AvertX camera comparison specifications chart for the 4K-capable HD438, HD448, HD458 bullet-style cameras, and the 4K-capable HD119 (360), HD838, and HD848 dome-style cameras. Refer to this …

WDR (Wide Dynamic Range) is technology that adjusts a cameras image to counter an image that contains both bright and dark areas. Without WDR, the bright areas can be too bright and the dark areas may …

The ProConnect NVR’s Linux OS is designed to recognize and configure itself for use on various display brands. There are times, however, when the system is unable to recognize or synchronize with a d …

A Network Time Protocol (NTP) server is a internet protocol used to synchronize with a computer's clock time sources in a network.  The NTP works by pointing devices to a central reference.Note: …

When evaluating a camera’s compatibility with AvertX systems it must at a minimum be able to stream video using the H.264 coding format and be ONVIF conforming.ONVIF’s main purpose is to pro …

What is a ProConnect power drain? A power drain is a process to drain all power from the recorder.Why perform a power drain? Recorder does not power up.Power over ethernet/camera ports appear to not …

Condensation can occur for various reasons and AvertX cameras are designed and tested to an IP67 rating. Damage can result in electrical devices, however, if condensation (in liquid or vaporous s …

From a ProConnect recorder:Log into the NVR (through the NVR console or via a browser)Go to Setup>Cameras>select the cameraNote the account name and password in the camera's General tab Clic …

Partially defaulting/resetting an AvertX camera allows for restoring the camera's video streaming configuration settings without changing the account credentials and network connectivity settings …

AvertX cameras can be factory defaulted/reset.  Most can be factory defaulted/reset through a hardware Reset button on the body of the camera.  They can also be reset through the software vi …

1. Download the firmware file from the AvertX.com Support Downloads website. NOTE: The file downloads in a compressed/.zip format. The file MUST be extracted/unzipped before use.2. Log into th …

Occasionally one needs to use local credentials to locally log into the ProConnect NVR's through a web browser.  This option can be used for troubleshooting, upgrading the unit and/or attached ca …

When performing video image rotations, it's important to know a camera's capability when adjusting the X- and Y-axis of an image. The X-axis typically refers to the right-left "pan" movement, the the …

AvertX GO! Android App End Of Life Notice:AvertX GO! Android Apps for select legacy AvertX products are being discontinued starting November 1st, 2022 (see full End-of-Life schedule below). Google wil …

If a camera connected to a ProConnect NVR isn't displaying video, or is reporting "unable to record" or "unable connect to the device", follow these initial troubleshooting steps:1. Diagnose the conn …

Note: An FBP account and an AvertX Connect cloud service account access different systems. Unless the same login credentials are used (not recommended), the account credentials a …

Note: AvertX Technical Support Pro Team cannot change or reset local administrator or user passwords for a ProConnect network video recorder (NVR).If the NVR's local user password (i.e. admin) has bee …

The HD458 camera's user interface (UI) has Light and Audio alarm outputs that can be configured when an intrusion that meets the smart analytics threshold settings is detected.Smart analytics threshol …

ProConnect Summit NVRs storage can be increased by purchasing hard drive upgrades.  The ideal time to upgrade the storage is at the same time the NVR is purchased, but it can also be upgraded lat …

AvertX ProConnect NVRs can support many 3rd party cameras. The following basic guidelines apply:3rd party cameras must feature the H.264 video compression standard for high-definition digital video. …

One can download ProConnect NVR video clips to a computer when connected to the NVR through a web-browser, via a local network or the AvertX Connect cloud service.    Export v …

The Associate Camera feature allows one to select another camera to transfer camera information to in case of hardware failure or change in camera status.  An Orphan camera is one that is no long …

AvertX's legacy DDNS services have been discontinued as of August 2022. Due to changes in technology used for DDNS it is no longer compatible with our legacy recorders. Subsequently, AvertX will no lo …

1.  In a web browser, go to assist.avertx.com.2.  The Support representative will provide a session key. Enter the code and click Submit:3.  The browser will now prompt you to ins …