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Frequently Asked Questions

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To view FAQ results, please select the "FAQs and Pages" tab on the search results. If you can not find an answer in the FAQs or the product manual, contact our Pro Team Support.

Setting up the AvertX ProConnect Spot Monitor

28th Sep 2023

The AvertX Console Spot Monitor solution allows viewing of live video of up to 4 cameras at a time on a monitor/TV connected to the ProConnect's local console with no need to install additional s …
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How many cameras can a ProConnect Summit NVR display

28th Sep 2023

ProConnect Summit NVRs allows for a TV/monitor screen to be plugged into the Display Port for 4K of the console unit for up to 16 cameras viewed at a time. You may also simultaneously have a 4x4 gri …
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How to Fix a "Respawning Too Fast" error on a ProConnect NVR

26th Sep 2023

The "Respawning too fast" error is typically caused by data corruption on the hard drives which prevents the Linux-based ProConnect recorder from booting successfully.  Generally, this …
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How to Setup and Troubleshoot Audio on a ProConnect NVR

25th Sep 2023

Audio is available through cameras that have audio features and hardware capabilities.  Audio communications across a ProConnect network video recorder (NVR) is accomplished through the …
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How to log into an AvertX camera’s software user interface (UI)

25th Sep 2023

Camera Link allows users to remotely access the firmware on their cameras directly through the server software. This gives users the ability to configure the camera and update settings without needing …
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Why does the ProConnect Internet Adapter Shake When Changing the Network Interface Information

25th Sep 2023

If your ProConnect NVR is unable set an IP address, the Network Interface menu screen will briefly shake.  A shaking network interface menu (Setup > Systems Settings > Networking > …
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What Happens if a Product is sent Without RMA Paperwork

25th Sep 2023

All products returned to AvertX for an evaluation, repair, or refund, must have an approved Return of Merchandise Authorization (RMA) number assigned, and any applicable forms completed beforehan …
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How to configure cameras to use AvertX NTP server

25th Sep 2023

To configure a camera to use the Network Time Protocol (NTP) server, you'll need to log into the camera's administrative user interface (UI).Note: For third-party cameras, the configura …
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How to Find the ProConnect NVRs Firmware or Operating System/Image Version

25th Sep 2023

From a computer's web browser: Periodically visit the AvertX.com Support Downloads page to find the current firmware version and release notes and Known Issues for ProConnect NVRs:Co …
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How do I Import and Export a Configuration File on a ProConnect Recorder?

20th Sep 2023

An AvertX Connect Configuration File has configuration settings for your ProConnect recorder.  It can be used with a Recovery, Reimage, or when replacing a ProConnect NVR.  The Con …
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How to do a ProConnect Clean OS system recovery

20th Sep 2023

When doing a Clean OS Install for a ProConnect System Recovery all settings will be lost, but video data remains unaffected.  Note:  If you would like to restore your settings (i.e. cam …
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How to Factory Default or Re-image System Software on a ProConnect Recorder

20th Sep 2023

Re-image from a bootable USB system recovery drive will wipe all data from the network video recorder (NVR) hard drive and perform a clean installation of ProConnect software.  A user may …
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How to Upgrade a ProConnect NVR via USB

20th Sep 2023

Refer to this article to create a bootable USB system recovery drive for the ProConnect software. Insert the USB recovery flash drive into a USB 3.0 (blue) port on the unit. At the start o …
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How to Create a ProConnect Bootable USB System Recovery Drive (Windows)

20th Sep 2023

A bootable USB system recovery drive is useful to troubleshoot or restore operation of a ProConnect NVR.  A bootable USB System Recovery created through a Windows computer offers the ability to d …
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How to view ProConnect NVR basic system logs

21st Aug 2023

The ProConnect NVR's system logs are accessible to user accounts with administrator (admin) permissions.  Logs can be helpful to review the system's operation, or when investigating or troublesho …
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​How to update camera thumbnail images on the ProConnect NVR

21st Aug 2023

The ProConnect user interface can be configured to display a camera's screen shot image as a thumbnail next to the camera's name in the Live and Search menus.  Navigate to Setup > Systems Set …
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How to Increase Storage Retention by adjusting Resolution, Bit Rate, and Frame Rate settings?

21st Aug 2023

Multiple factors impact total storage retention times of recorded video on a network video recorder (NVR). Besides the size of the hard drives configured on an NVR, the level of activity/motion on ea …
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How To Apply For the AvertX Frequent Buyer Program (FBP)

18th Aug 2023

AvertX offers Frequent Buyer Program (FBP) discounts to professionals and consumers alike.There are multiple easy ways to apply for the Frequent Buyer Program:Fill out an application and send it …
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How to reset an AvertX Connect cloud service account password

17th Aug 2023

Follow these steps to reset the password of an AvertX Connect cloud service account:From a web browser, navigate to the AvertX Connect webpage. Click on the "Forgot Password" link below …
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How to test the internet speed at the AvertX recorder's location?

16th Aug 2023

Internet speeds at the NVR's location are relevant to overall remote viewing performance. Download speed factors into how quickly software updates and Live or Search requests can be downloaded t …
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​How to access and download the ProConnect Archive Viewer

15th Aug 2023

The ProConnect Archive Viewer utility program is used to view video footage exported as an Archive.  Exporting video as Archive is typically recommended for exporting or backing up leng …
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How to edit the Sort Order of cameras in the ProConnect NVR's Camera List

10th Aug 2023

By default cameras will be listed numerically and alphabetically in all the main viewing menus:  Live, Search and Setup.One way to manually customize the order of cameras would be to rename the c …
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How to Associate a Camera on a ProConnect NVR?

3rd Aug 2023

The ProConnect NVR's Associate Camera feature can be used to merge a new or replacement camera with an out-of-service (Disabled) camera profile in order to preserve previously recorded video. Go to S …
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What is an Orphaned Camera on a ProConnect NVR?

3rd Aug 2023

The Orphaned Cameras feature on a ProConnect recorder represents that existing video from a camera previously configured/connected to the recorder may exist, but a camera profile is no longer pre …
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