AvertX's legacy DDNS services have been discontinued as of August 2022. Due to changes in technology used for DDNS it is no longer compatible with our legacy recorders. Subsequently, AvertX will no lo …

1.  In a web browser, go to assist.avertx.com.2.  The Support representative will provide a session key. Enter the code and click Submit:3.  The browser will now prompt you to ins …

An internal system recovery will use software files residing on the ProConnect network video recorder (NVR). The internal recovery resets the operating system to its default. Existing video foota …

When Enabled, Remote Support within Avertx Connect allows the Avertx Technical Support Team to access an unattended recorder in a controlled environment. This AvertX Connect feature is op …

On a ProConnect network video recorder (NVR), the best way to ensure a complete/instantaneous removal of all video data footage from the recorder is to factory default/reimage the unit.Note: &nbs …

Re-image from a USB drive will wipe all data from the network video recorder (NVR) hard drive and perform a clean installation of ProConnect software.  A user may re-image their recorder to so …

Tools needed: UNetbootin:  https://unetbootin.github.io/k (Download the Mac version). AvertX ProConnect Software Image:  Download software image from link in this FAQ. Disk …

Note: Audio is only available through the ProConnect network video recorder (NVR) via the AvertX Connect mobile app and/or video clips exported through the Search menu.Log into the ProConnect r …

What is dewarping?Dewarping is the use of software to correct image distortion caused by the physical curvature of a camera lens. The HD119 has a hemispherical lens which captures images in a 360-degr …

Download the latest software image provided by support.Plug the USB flash drive into the PC you will be using to make the recovery media. USB recovery will require at least a dedicated 4GB USB flas …

AvertX cameras use a standard RJ45 female receptacle. The actual pinout of the female receptacle on the camera dongle or jack is not specified for the purpose of this article. This article refers to …

Once an alert macro is set up and in use on the ProConnect, all that will be necessary to receive mobile notifications is to install and log in to the AvertX Connect mobile app, and enable app notifi …

To set up and view hidden cameras, you must have administrative access. All other user roles will not have access to hidden cameras. Within the AvertX software, select settings, and select c …

Example of camera "smearing" Steps to fix:Log into camera Turn smart encoding off Move image quality slide bar towards "bitrate" Move smoothing slide bar over to "clear" …

If your camera dongle is dirty, it may impact the performance of your camera. If the connections are dirty, they may not transfer data as efficiently and create issues with the network connection …

Internet Explorer will end support for certain operating systems on June 15th, 2022. This will impact AvertX customers' ability to access their systems through a web browser if connected to le …

ProConnectWhen first logging into the ProConnect, you will sign in with admin/1234 In the First Time Wizard you will be prompted to change the password. This password must be 8-13 characters and inclu …

This FAQ is used if the ProConnect’s Search>Event>Event Type is not showing up:1. From Setup>Cameras>Analytics tab, uncheck the analytics option for all cameras; click Save.2. From Setu …

This function exports most configuration options on the recorder to a file or to AvertX Connect. An exported file can then be imported as needed to restore the configuration options to the saved s …

Updating your ProConnect recorder to 2..4: Copy this URL: http://software.avertx.com/release/delcores-0.3.osp Connect to the recorder through AvertX Connect. Click the Setup (gear) ic …

Known Issue:We have identified an issue that causes the recording software to not load past 99%. This issue is exclusive to ProConnect recorders which shipped between February 23rd, 2021 and May 17th, …

AvertX has improved our default camera password functionality with several new ease-of-use features in ProConnect version 2.4. The updates provide admin level users the ability to define a default cam …

Log in to Avertx Connect with your email & password. Select "Manage Users" Press the "Add New User" button Enter in the user's first name, last name, email addres …

The following process is for adding new cameras that have not already been added to the recorder. If you have already added an HD438 or HD838 camera to the recorder or connected one of these mode …