What are the System Requirements for The ProConnect Web Interface

17th Jun 2020

ProConnect can be accessed locally via the ProConnect Local or remotely via the ProConnect Web Interface. The Web Interface runs in a HTML5 environment, making it compatible with a wide range of brow…

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How do I replace the hard drive in a ProConnect NVR?

16th Jun 2020

Caution: Do not replace your ProConnect HDD without prior approval from AvertX Technical Support. Caution: Not shutting down the recorder through the software can cause data corruption. Caution…

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How to Create and Use Schedules on a ProConnect

12th Jun 2020

Schedules are used to control the time-frame Macros can and cannot be triggered for motion or analytic alerts. Using custom schedules in the setup of Macros will define whether you receive the aler…

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How To Set Motion Detection Options to Extend Recording Capacity

29th Jan 2020

To access the motion settings of the camera When you login to NVR from a computer browser, you will see several icons at the top right hand side of the screen. Please click on the Gear icon to e…

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How to setup an external device to a Sensor of a ProConnect NVR

23rd Jan 2020

To physically set up a Sensor on a ProConnect Recorder: Insert the positive side of the sensor in pin 1, 2, 3 or 4 by depressing the orange button with a small flat-head screw driver.Insert the groun…

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How To Save Video From An AvertX ProConnect Recorder to a Third-Party Cloud Storage Account

21st Nov 2019

The intended use of Avertx Cloud storage:AvertX Connect Cloud storage is intended to save and share a few minutes’ worth of video footage from the recorder. However, please note that the AvertX Connec…

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How do I Perform an Event Search on the Web Interface?

7th Nov 2019

Event Search is ideal for reviewing analytic, motion or sensor events in a filtered, easily consumable format.Perform an Event Search In the Search Tab, select Event in the bottom bar Under DATE…

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How do I create a Macro on my ProConnect Recorder?

6th Nov 2019

Macros in the ProConnect NVR are "if / then" programming functions that can be used to automate certain alert and reporting features of the NVR. They can be used to send notifications or emai…

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How do I Enable Email Alerts or Push Notifications in AvertX Connect?

6th Nov 2019

Email Alerts and Push Notifications for analytics, motion and sensors are set through the Macros function in the ProConnect recorder and sent to the AvertX Connect cloud gateway for delivery…

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How do I Configure Person And Vehicle Detection on an HD838 camera

6th Nov 2019

Accessing Camera Setup Menu To adjust analytics settings, you will need to access the local camera setup menu. To connect to camera setup menu: With the camera connected to a ProConnect…

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How do I add an ONVIF camera physically connected to the ProConnect NVR

17th Sep 2019

The ProConnect system will attempt to automatically discover ONVIF cameras. For best results, please ensure that the cameras are set to obtain an IP address automatically, ie DHCP enabled. If th…

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How do I locate the Serial Number on my Recorder

17th Sep 2019

The serial number for your recorder is located on the physical recorder on a metallic sticker. The location of the sticker may differ depending on the model of recorder.ProConnect RecordersThe serial…

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How to configure a default home position on an HD6022 camera?

8th May 2019

Note: These steps can only be done through a direct/local network connection via Internet Explorer, not through the AvertX Connect cloud service.1. After logging into the camera's administ…

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Should I use an Uninterrupted Power Supply (UPS) with my recorder?

1st Mar 2019

An AvertX recorder can benefit from an Uninterrupted Power Supply. Not only will the system continue to record during a power outage, but an UPS can improve performance issues due to poor or unsteady…

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How Do I Enable Email Alerts for Motion, Sensor or Health Events on a ProConnect NVR?

8th Feb 2019

Email Alerts for motion, sensor and health alerts are set through the ProConnect NVR and sent to the AvertX Connect cloud gateway for delivery. Note: You will need to install ProConnect sof…

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How do I optimize Motion Detection on ProConnect?

9th Jan 2019

To set up the motion settings on the cameras, you can follow the following steps: Click on the Setup tab on the top navigation bar: You should automatically be put into the Cameras menu by de…

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How to add AvertX HD320, HD420, HD428, HD438, HD820, HD828, HD838 and HD920 cameras through an external POE switch connected to a ProConnect NVR

14th Sep 2018

An external POE switch can increase the total number of cameras that can be added or are licensed per NVR on A800+ and A1600+ models. On all other AvertX recorders, a 16-channel NVR can onl…

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How to configure an HD810 Rev B camera to a P2A and P2B NVR

29th Aug 2018

1. Find an empty camera port on the P2A or P2B NVR. Go the NVR’s Camera menu. Under IP Camera Select, select the camera channel the camera is going to be plugged into. Ensure the Enable PnP option is…

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How Do I Setup an AvertX Connect Account on a ProConnect NVR?

5th Jun 2018

The steps to setup and link the NVR to the connect.avertx.com website: Register for an account at the following website: https://connect.avertx.com/ Add the login information to the NVR to l…

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How to Help Ensure Camera Connectivity to an NVR

21st Sep 2017

Ensuring a stable/regulated flow of power to electronic devices like an NVR that provides power to attached cameras will help connectivity and overall performance. In areas or buildings that may…

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How to Upgrade the Firmware on an HD320, HD420, HD820 and HD920 Cameras on a ProConnect NVR

15th Aug 2017

Note: Currently, camera firmware upgrades cannot be done directly from the console of the ProConnect NVR, through a MAC/Apple computer or through the AvertX Connect portal. 1. On…

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How Do I Export Video from a P2A, P2B, Performance Series NVR through Windows 10

3rd Aug 2017

To export video from a P2A, P2B, Performance Series NVR through a Windows 10 computer, Internet Explorer should be run as administrator and the NVR must be added to the Trusted Sites in the brows…

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How do I focus an autofocus (HD820, HD920) camera on my ProConnect NVR?

9th Jun 2017

If your camera is blurry, it may need to be focused. The HD820, and HD920 cameras are equipped with an autofocus lens, and will focus when you activate the zoom functions.While the HD810, HD820 a…

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Where is the SD Card slot on my HD920 camera?

28th Apr 2017

An SD Card slot on an HD920 camera can by opening the latch panel on the bottom of the camera to gain access to interior components. The maximum storage capacity is 128GB. The slot is foun…

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