To view FAQ results, please select the "FAQs and Pages" tab on the search results. If you can not find an answer in the FAQs or the product manual, contact our Pro Team Support.
The AvertX Console Spot Monitor solution allows viewing of live video of up to 4 cameras at a time on a monitor/TV connected to the ProConnect's local console with no need to install additional s
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ProConnect Summit NVRs allows for a TV/monitor screen to be plugged into the Display
Port for 4K of the console unit for up to 16 cameras viewed at a time. You may also
simultaneously have a 4x4 gri
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The "Respawning too fast" error is typically caused by data corruption on the hard drives which prevents the Linux-based ProConnect recorder from booting successfully. Generally, this
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Audio is available through cameras that have audio features and hardware capabilities. Audio communications across a ProConnect network video recorder (NVR) is accomplished through the
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Camera Link allows users to remotely access the firmware on their cameras directly through the server software. This gives users the ability to configure the camera and update settings without needing
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If your ProConnect NVR is unable set an IP address, the Network Interface menu screen will briefly shake. A shaking network interface menu (Setup > Systems Settings > Networking >
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All products returned to AvertX for an evaluation, repair, or refund, must have an approved Return of Merchandise Authorization (RMA) number assigned, and any applicable forms completed beforehan
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To configure a camera to use the Network Time Protocol (NTP) server, you'll need to log into the camera's administrative user interface (UI).Note: For third-party cameras, the configura
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From a computer's web browser:
Periodically visit the AvertX.com Support Downloads page to find the current firmware version and release notes and Known Issues for ProConnect NVRs:Co
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An AvertX Connect Configuration File has configuration settings for your ProConnect recorder. It can be used with a Recovery, Reimage, or when replacing a ProConnect NVR. The Con
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When doing a Clean OS Install for a ProConnect System Recovery all settings will be lost, but video data remains unaffected. Note: If you would like to restore your settings (i.e. cam
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Re-image from a bootable USB system recovery drive will wipe all data from the network video recorder (NVR) hard drive and perform a clean installation of ProConnect software. A user may
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Refer to this article to create a bootable USB system recovery drive for the ProConnect software. Insert the USB recovery flash drive into a USB
3.0 (blue) port on the unit.
At the start o
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A bootable USB system recovery drive is useful to troubleshoot or restore operation of a ProConnect NVR. A bootable USB System Recovery created through a Windows computer offers the ability to d
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The ProConnect NVR's system logs are accessible to user accounts with administrator (admin) permissions. Logs can be helpful to review the system's operation, or when investigating or troublesho
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The ProConnect user interface can be configured to display a camera's screen shot image as a thumbnail next to the camera's name in the Live and Search menus.
Navigate to Setup > Systems Set
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Multiple factors impact total storage retention times of recorded video on a network video recorder (NVR). Besides the size of the hard drives configured on an NVR, the level of activity/motion on ea
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AvertX offers Frequent Buyer Program (FBP) discounts to professionals and consumers alike.There are multiple easy ways to apply for the Frequent Buyer Program:Fill out an application and send it
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Follow these steps to reset the password of an AvertX Connect cloud service account:From a web browser, navigate to the AvertX Connect webpage. Click on the "Forgot Password" link below
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Internet speeds at the NVR's location are relevant to overall remote viewing performance.
Download speed factors into how quickly software updates and Live or Search requests can be downloaded t
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The ProConnect Archive Viewer utility program is used to view video footage exported as an Archive. Exporting video as Archive is typically recommended for exporting or backing up leng
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By default cameras will be listed numerically and alphabetically in all the main viewing menus: Live, Search and Setup.One way to manually customize the order of cameras would be to rename the c
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The ProConnect NVR's Associate Camera feature can be used to merge a new or replacement camera with an out-of-service (Disabled) camera profile in order to preserve previously recorded video.
Go to S
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The Orphaned Cameras feature on a ProConnect recorder represents that existing video from a camera previously configured/connected to the recorder may exist, but a camera profile is no longer pre
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