To view FAQ results, please select the "FAQs and Pages" tab on the search results. If you can not find an answer in the FAQs or the product manual, contact our Pro Team Support.
Once an alert macro is set up and in use on the ProConnect, all that will be necessary to receive mobile notifications is to install and log in to the AvertX
Connect mobile app, and enable app notifi
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To set up and view hidden cameras, you must have administrative access. All other user roles will not have access to hidden cameras. Within the AvertX software, select settings, and select c
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Example of camera "smearing" Steps to fix:Log into camera Turn smart encoding off Move image quality slide bar towards "bitrate" Move smoothing slide bar over to "clear"
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If your camera dongle is dirty, it may impact the performance of your camera. If the connections are dirty, they may not transfer data as efficiently and
create issues with the network connection
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Internet Explorer will end support for certain operating
systems on June 15th, 2022. This will impact AvertX users ability to
access their systems through a web browser if connected to legac
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What is dewarping?
Dewarping is
the use of software to correct image distortion caused by the physical
curvature of a camera lens. The HD119 has a hemispherical lens which captures
images in a 36
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ProConnectWhen first logging into the ProConnect, you will sign in with admin/1234 In the First Time Wizard you will be prompted to change the password. This password must be 8-13 characters and inclu
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This FAQ is used if the
ProConnect’s Search>Event>Event Type is not showing up:1. From
Setup>Cameras>Analytics tab, uncheck the analytics option for all
cameras; click Save.2. From Setu
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This function exports most configuration options on the recorder to a file or to AvertX Connect. An exported file
can then be imported as needed to restore the configuration options to the saved s
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Re-image from a USB drive will wipe all data from the network video recorder (NVR) hard drive and perform a clean installation of ProConnect software. A user may re-image their recorder to so
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Updating
your ProConnect recorder to 2..4:
Copy this URL: http://software.avertx.com/release/delcores-0.3.osp Connect to the recorder through AvertX
Connect.
Click the Setup (gear)
icon in
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Known Issue:We have identified an issue that causes the recording software to not load past 99%. This issue is exclusive to ProConnect recorders which shipped between February 23rd, 2021 and May 17th,
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AvertX has improved our default camera password functionality with several new ease-of-use features in ProConnect version 2.4. The updates provide admin level users the ability to define a default cam
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Log in to
Avertx Connect with your email & password.
Select "Manage Users"
Press the "Add New User" button
Enter in the user's first name, last name, email addres
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The following process is for adding new cameras that have not already been added to the recorder.
If you have already added an HD438 or HD838 camera to the recorder or connected one of these mode
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How to setup Analytics Recording to the SD card
Sync time with computer (even if it’s already synced)
Setup Analytics
Setup min, max, Detection Area and make sure Intrusion Detection is ena
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Most AvertX cameras manufactured after 2020 do not come with default passwords. When
adding the camera, the software will assign a secure password to each
camera. If you ever need to change that
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How to add a phone number to your AvertX connect account
Navigate to connect.avertx.com
and sign in with your email and password.
Click on your name in the upper right corner and select
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This FAQ only applies to AvertX ProConnect series recorders. ProConnect recorders can be identified by the word "ProConnect" on the right side of the front of the recorder.
Updating your Re
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If you are having trouble accessing analytics features on the HD448 4K Bullet camera, you may need to update the software on your ProConnect recorder. This is only necessary on ProConnect recorders pu
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If you are upgrading from one of our Legacy NVR's, there is a good chance
that your cameras will need to be configured to show up properly on your new
ProConnect. With the legacy NVR's, the camer
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This guide explains how to set up your recorder to record when sensors are activated.
To trigger a camera to start recording during an event where a sensor is activated, you will first need to ma
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Formatting SD cards can be done from anywhere, but the steps vary from camera to camera.
In order to start recording video to the micro SD card in the camera you must first format the SD card. N
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Partially restoring a camera allows a removal of most camera configuration settings without losing its network settings."Legacy" AvertX models include:
HD40IRHD80IRMHD90IRHD810 Rev ANewer AvertX mod
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