How to Fix Smearing on Cameras

Example of camera "smearing" Steps to fix:Log into camera Turn smart encoding off Move image quality slide bar towards "bitrate" Move smoothing slide bar over to "clear" …
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How Do I Clean A Camera Dongle?

If your camera dongle is dirty, it may impact the performance of your camera. If the connections are dirty, they may not transfer data as efficiently and create issues with the network connection …
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What are AvertX's Password Requirements?

ProConnectWhen first logging into the ProConnect, you will sign in with admin/1234 In the First Time Wizard you will be prompted to change the password. This password must be 8-13 characters and inclu …
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Why is my ProConnect software stuck at 99%?

Known Issue:We have identified an issue that causes the recording software to not load past 99%. This issue is exclusive to ProConnect recorders which shipped between February 23rd, 2021 and May 17th, …
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How to Change Passwords on AvertX Cameras

Most AvertX cameras manufactured after 2020 do not come with default passwords. When adding the camera, the software will assign a secure password to each camera. If you ever need to change that …
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