How Do I Setup An External PoE Switch on a ProConnect Recorder?

The following process is for adding new cameras that have not already been added to the recorder.

If you have already added an HD438 or HD838 camera to the recorder or connected one of these models to the built-in POE on the recorder do not delete them and contact technical support for assistance.

Overview: The ProConnect has either an 8-channel or 16-channel built-in POE switch. These are the 8/16 numbered ports clustered next to each other on the back of the recorder. These ports are plug and play and will automatically hand out a 192.168.50.x IP and will also assign a unique password to the HD438 and HD838 cameras. When connecting cameras through an external POE switch we will need to manually set a password and manually set a 192.168.51.x ip address for each camera.

Switch setup

We do not recommend configuring managed POE switches, or configuring the switch to hand out DHCP. Most managed switches will act as an unmanaged POE switch unless they are configured or setup.

  1. Connect one end of the cable to the "EXT Switch" port on the back of the ProConnect
  2. Connect the other end of the cable to one of the numbered ports on the switch (preferably a gigabit port but not an SFP port).


Note* Once the switch is connected to the EXT Switch port, the EXT Switch port will default to use a static IP of 192.168.51.1. We recommend keeping it at this IP address, but it can be changed if needed from the adapters tab. Do not configure a gateway IP on this adapter.

Single camera setup / adding cameras one at a time

  1. Disconnect any cameras that are connected to the built-in POE ports on the back of the ProConnect (they will be reconnected at the end)
  2. Connect one camera to one of the numbered POE ports on the switch
  3. Log into the ProConnect and click the setup button at the top (this must be done using the keyboard, mouse and monitor connected directly to the ProConnect).
  4. Click on "Cameras" on the side menu
  5. Click on the "Advanced" button, this will open the Network Camera Manager
  6. Click Refresh (make sure ONVIF Detection is checked)
  7. Select your camera by checking the box next to it (it should show the camera with its default 192.168.51.2 IP address)


8. Click System and then type in your desired password in the new password and verify password fields (must be at least 9 characters long and include an uppercase letter, a number and a special character)


9. Click Apply (under verify password)

10. Click close button on right-hand side of Network Camera Manager


11. Update the password under camera credentials with the new password you just set


12. Fill in IP address, subnet, gateway and DNS fields under the network configuration section. We recommended setting your first camera to 192.168.51.11, then 2nd camera 192.168.51.12, 3rd camera 192.168.51.13 etc

IP address = 192.168.51.11 (each camera must have a unique IP) I.E - 192.168.51.11 - 192.168.51.254
subnet = 255.255.255.0 (will remain the same for all cameras)
gateway = 192.168.51.1 (will remain the same for all cameras)
DNS = 8.8.8.8 (will remain the same for all cameras)


13. Click Apply under network configuration section - Your camera is done being configured. Unplug the camera and set aside for now.

14. Plug in the next camera and repeat steps 6 - 13 making sure to assign a different IP to each one, once all cameras have been configured proceed to step 15

15. Connect all configured cameras to the switch, click the "Add Cameras" button on the cameras page in the setup menu.

16. Select your camera(s) from the list

17. Fill in username: admin and the password you set in step 8 in the username and password fields. The red lock symbol on the far right should turn into a green check indicating the username and password is correct

18. Click "Add Selected Cameras" in the lower right corner.

19. Reconnect any cameras you unplugged from the built-in POE on step 1.

Adding multiple cameras

*Note this process requires the DHCP utility which is only in 2.2.3.4 and newer images.

  1. Lay the cameras out near the POE switch and connect each of them to a numbered POE port on the switch.
  2. Log into the recorder and click the setup button at the top (this must be done using the keyboard, mouse and monitor connected directly to the ProConnect)
  3. Click "Networking" on the side menu
  4. Click on the "Plug And Play" tab
  5. Click the Tools button on the right


  1. Double click the DHCP Service utility icon on the desktop


  1. Click Activate service
  2. Double-click the Network Camera Manager icon on the desktop
  3. Check the "ONVIF Detection" box and click refresh
  4. Select all cameras by checking the box next to each camera. (It should show all your cameras, each one with a different ip starting with 192.168.51.11)
  5. Click System and then type in your desired password in the new password and verify password fields (must be at least 9 characters long and include an uppercase letter, a number and a special character)

  1. Click "Apply" (under verify password)
  2. Click "Close" button on right-hand side of Network Camera Manager
  3. Update the password under camera credentials in the lower left corner of Network Camera Manager
  4. Fill in IP address, subnet, gateway and DNS fields under the network configuration section.
    IP address = 192.168.51.11 (each camera must have a unique IP) I.E - 192.168.51.11 - 192.168.51.254
    subnet = 255.255.255.0 (will remain the same for all cameras)
    gateway = 192.168.51.1 (will remain the same for all cameras)
    DNS = 8.8.8.8 (will remain the same for all cameras)


  1. Click Apply under network configuration section - NCM will automatically set 192.168.51.11 for the first, 192.168.51.12 for the next, 51.13 for the 3rd and so on for all cameras checked.
  2. Close the network camera manager and the DHCP utility
  3. Double-click the "Exit" icon on the desktop
  4. Log back into the recorder if needed and click "Setup"
  5. Click "Cameras" on the left
  6. Click the "Add Cameras" button on the cameras page in the setup menu.
  7. Select your cameras from the list
  8. Fill in username admin and the password you set on step 11 on each camera. The red lock symbol on the far right should turn into a green check indicating the username and password is correct.
  9. Click "Add Selected Cameras" in the lower right corner.
  10. Reconnect any cameras you unplugged from the built-in POE on step 1.