How to do a ProConnect Clean OS system recovery

When doing a Clean OS Install for a ProConnect System Recovery all settings will be lost, but video data remains unaffected. 

Note:  If you would like to restore your settings (i.e. camera names and passwords) after the reimage, ensure you have a recent NVR configuration file downloaded.

  1. Refer to this article to create a bootable USB system recovery drive for the ProConnect software.
  2. Insert the USB recovery flash drive into a USB 3.0 (blue) port on the unit.
  3. At the start of the reboot press F12 to load the boot menu and select UEFI USB recovery flash drive and hit enter.
  4. The recovery wizard for ProConnect will load.
  5. Select Clean OS Install.  
  6. Accept License Agreement and continue.
  7. You will need to type your recorder's serial number, located on the side of your unit. NOTE: The serial number must be entered in all UPPERCASE characters to be accepted.
  8. After it's done upgrading, click Finish and wait for it to reboot before pulling out the USB drive.
  9. When complete, consult the Quick Start Guide for your Recorder for instructions on initial system setup.  
  10. If you would like to restore network access and previous settings, follow these instructions to restore access to the NVR.