AvertX Hardware Sales Discontinuation FAQs

Effective Dec. 31, 2026, AvertX will discontinue all hardware sales. This will only impact the sales of new and refurbished AvertX devices. Your active services will continue without interruption. Below is a list of frequently asked questions to help answer any questions you might have during this process.

 Q: What does "end of sale" mean for AvertX products?
A: As of December 31, 2026, AvertX products will no longer be available for purchase. This means that new orders of AvertX products cannot be placed after that date. However, all existing AvertX products and systems will continue to operate normally.

Q: Will my AvertX system still work after December 31, 2026?
A: Yes. All AvertX products that have been purchased will remain fully supported and fully functional. There will be no disruption to your current experience.

Q: Will my warranty still be honored?
A: Absolutely. All existing warranties will be fully honored. If you experience an issue covered under your warranty, support will be available as usual.

Q: Will there be any changes to my AvertX portal or software access?
A: No. There will be no disruption to your current AvertX experience. Your portal, software, and system access remain unchanged.

Q: What if I want to purchase additional AvertX products before the deadline?
A: You are welcome to purchase AvertX products through December 31, 2026 or while supplies last. Please place orders before the end-of-sale date.

Q: Will AvertX products be sold through retailers after December 31, 2026?
A: No. AvertX products are not sold now, and will not be be sold after the deadline through any authorized online or brick-and-mortar retail partners (ie. Costco, Amazon, etc).

Q: What if I need to buy or replace a camera after December 31?
A: AvertX recorders are compatible with hundreds of ONVIF cameras available from third parties.

Q: What if I need a new recorder after December 31?
A: AvertX cameras are compatible with ONVIF recorders available from third parties.

NOTE: While it drastically improves the chances of network security device working together, ONVIF compatibility does not guarantee absolute plug-and-play operation between two devices. For more information about AvertX ONVIF compatability, visit this FAQ. 

 Q: Who do I contact if I have more questions?
A: Please reach out to AvertX Support at 855-228-3789 for more information.