How do I update the Operating System on my ProConnect Recorder?

In most cases, an outdated ProConnect operating system image can be upgraded without a doing a system reimage/factory default reset.  The operating system contains files and tools referenced by the software/firmware.  The ProConnect software/firmware can be updated separately

Use this article to find the current firmware/software and Operating System / Image version for the ProConnect NVRs.

To update the ProConnect operating system image:

  1. Log into the recorder's local console or through AvertX Connect via a computer web browser, like Chrome, Edge, Safari, etc...
  2. Click on Setup or the gear icon in the upper right menu bar.
  3. Under System Settings, click Settings.
  4. Select the Software Upgrade tab and click Show More Options.
  5. Select the Specify URL radio button.
  6. Copy this URL:
  7. Paste the URL in the Specify URL text box. 
  8. Click the Install button. The download should initiate in 1-2 minutes. If not, click Install again.  A download percentage bar will appear once the download initiates.  The recorder continues to record video while the download is in progress.
  9. After the download reaches 100%, the file will then be extracted and a behind-the-scenes installation will begin.  The update process is represented by a spinning circular haptic feedback icon.  
  10. Once the update begins, recording will be briefly paused while the update is applied and the system auto-reboots.

    NOTE:  This update can take from several minutes to several hours depending on the speed of the network connection.

  11. Searching video may not provide all stored video results for up to 2-3 hours after the update while the storage files are re-indexed.