How to grant or revoke Tech Support's remote access from AvertX Connect

When Enabled, Remote Support within Avertx Connect allows the Avertx Technical Support Team to access an unattended recorder in a controlled environment. This AvertX Connect feature is optional and offered as a customer service convenience.  It is secured through local and cloud service security protocols. Customers can quickly enable or disable this access at any time.

  1. To enable or disable the remote support option, log into your account at connect.avertx.com via a web browser.
  2. Click on the account name in the top right corner of the screen to reveal a menu with more options.
  3. Navigate to the Account Settings sub-menu.  The first option is the Account Name.
  4. Check the box under Account Name to Enable Remote Support. This option is blank/turned off by default.
  5. Click the Save button down in the bottom right after enabling or disabling remote technical support.
  6. Provide the Account Name to the tech support to remotely access the recorder through the cloud service, if needed.