We value your decision to choose AvertX and look forward to
continue providing cloud-friendly surveillance products and services.
With the October 3rd, 2023, update to the AvertX Connect cloud service, AvertX
Legacy recorders will no longer be supported by AvertX Connect. Your NVR system will continue to locally record video, but as legacy cloud services are phased out, these
recorders will lose the ability to connect remotely via AvertX Connect sometime between now and in 2024..
affected by this change:
|Performance and Pro
Series Network Video Recorders:
P2A and P2B Series
Network Video Recorders:
What does this mean?
- First and foremost, your recorder(s) will continue to function
and record video.
- The main effect of this discontinuation of support is that
you will not be able to connect your legacy recorders over the internet via
AvertX Connect using a web browser or AvertX GO! Apps.
- You will be able to
connect remotely to your recorder over your local network.
Why is AvertX
discontinuing support for legacy recorders?
AvertX is upgrading its
Cloud Platform to enhance cyber-security and add cloud-friendly features.
When will my legacy
recorder lose connection to AvertX Connect?
AvertX legacy recorders
(i.e P2A, P2B, and Performance Series) are projected to lose the ability to
connect via AvertX Connect in the near future. A hard date is not yet set, but
modifications to the AvertX Connect platform scheduled for 2024 will
incrementally change the security architecture of the cloud platform, and
consequently end AvertX Connect support for these units.
What are customer options?
There are several options available to customers with AvertX Legacy
using your system either with connected monitor or with a web browser
via local IP. This option does not allow for remote connection
to your system outside of your local network (usually away from your
to your unit over the internet using port forwarding and a static IP or
third party DDNS service. This option requires some advanced
networking and possibly paying for third party services. If you
choose this route, AvertX Support cannot assist with configuring
networks and can only offer limited guidance.
your system with a AvertX ProConnect Recorder*
Upgrading your system with a ProConnect system is a simple 5-step
process: purchase a ProConnect NVR; disconnect the cables from the
old unit; reconnect the cables to your new recorder; connect to AvertX
Connect; add your cameras through an easy-to-follow process. NOTE: All AvertX cameras are compatible with ProConnect NVRs.
* AvertX.com customers are
eligible for discounts through the AvertX Frequent Buyer Program, which apply to new NVRs and cameras, storage upgrades, and accessories.