To view FAQ results, please select the "FAQs and Pages" tab on the search results. If you can not find an answer in the FAQs or the product manual, contact our Pro Team Support.
Re-image from a bootable USB system recovery drive will wipe all data from the network video recorder (NVR) hard drive and perform a clean installation of ProConnect software. A user may
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Refer to this article to create a bootable USB system recovery drive for the ProConnect software. Insert the USB recovery flash drive into a USB
3.0 (blue) port on the unit.
At the start o
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In most cases, an outdated ProConnect operating system image can be upgraded without a doing a
system reimage/factory default reset. The operating system contains files and tools referenced b
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To activate a dormant autofocus, do the following:
Confirm that the product specifications show the camera's lens has an autofocus feature. Fixed lens cameras do not have an autofocu
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Login to the NVR through a web browser (Chrome, Safari, Firefox, Edge, etc) via an account on AvertX Connect
Click on the Search tab at the top left side of the screen
Using the search o
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Viewing exported video on AvertX NVR platforms varies according to the respective recorder platform/operating system.AVI and MP4 files are a commercial format for digital video files and are compre
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This FAQ only applies to AvertX ProConnect series recorders. Use this article to find the
current firmware/software and Operating System / Image version for the ProConnect NVRs.
How to view your
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PTZ view mode option in the ProConnect's web browser user interface (UI) allows you to control pan-tilt-zoom (PTZ) camera movement using a mouse.To control a PTZ camera through the UI do the following
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AvertX legacy cameras are those developed for recorders produced before the ProConnect network video recorder (NVR), which is compatible with all AvertX cameras.The ProConnect automatic
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The ProConnect NVR can record at 4k resolutions at limited frame rates from 4k-capable cameras. You can view video in 4k resolution at the NVR console by connecting a 4k-capable TV or monito
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To access the motion settings of the camera
When you login to NVR from a computer browser, you will see several icons at the top right hand side of the screen.
Please click on the Gear icon to e
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The ProConnect system will attempt to automatically discover ONVIF cameras. For best results, please ensure that the cameras are set to obtain an IP address automatically, ie DHCP enabled. If th
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To set up the motion settings on the cameras, you can follow the following steps:
Click on the Setup tab on the top navigation bar:
You should automatically be put into the Cameras menu by de
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Image adjustment settings can be accessed through the Camera Setup menu in your ProConnect NVR. To access the image controls:
Click on the Setup tab, then the Cameras button.
In the Cameras list
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Your camera is equipped with jumper connectors to return
the camera to factory default settings, if necessary.
To reset your camera:
Power cycle the camera (restart the recorder
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Your camera is equipped with a reset button to return
the camera to factory default settings, if necessary. To reset your camera:
Power cycle the camera (restart the recorder or unplug the
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Most AvertX cameras have 3-axis lens adjustment and can be rotated for proper image
orientation. Instructional inserts are included with our cameras which indicate
the proper orientation of the came
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Version
1.2 of the ProConnect software will include an option to automatically display
live camera view at start up. If you
enable this option, the view will always return to live view after booti
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ProConnect software allows recording up to the maximum frame rate of the camera. For example, if a camera can record 20 fps, only 1-20 will be displayed in the Frames Per Second dropdown menu. How
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Note: This has been resolved in firmware version C23.With
the HD420 and HD320 cameras there is a possibility that under certain unique
lighting conditions the camera’s image will visibly shift
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AvertX recommends an NVR site upload bandwidth speed of 5 Mbps for an optimal experience when remotely viewing video over the WAN (Internet). This will result in a positive user experience wh
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AvertX Go! mobile apps work with P2A, P2B, Performance and Pro Series NVRs. AvertX Connect Mobile Apps work with only ProConnect NVRs.See here for more information.
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