To view FAQ results, please select the "FAQs and Pages" tab on the search results. If you can not find an answer in the FAQs or the product manual, contact our Pro Team Support.
Viewing exported video on AvertX NVR platforms varies according to the respective recorder platform/operating system.AVI and MP4 files are a commercial format for digital video files and are compre
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AvertX GO! Android App End Of Life Notice:AvertX GO! Android Apps for select legacy AvertX products are being discontinued starting November 1st, 2022 (see full End-of-Life schedule below). Google wil
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AvertX's legacy DDNS services have been discontinued as of August 2022. Due to changes in technology used for DDNS it is no longer compatible with our legacy recorders. Subsequently, AvertX will no lo
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Shutdown the NVR from the unit’s menu. Setup > Configuration Management > Shut Down > Power off.Unplug the NVR unit from the power source.On a static-free surface, remove the top cove
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AvertX Go! mobile apps work with P2A, P2B, Performance and Pro Series NVRs. AvertX Connect Mobile Apps work with only ProConnect NVRs.See here for more information.
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Once you have set up your recorder for remote access, you can use your smart phone or tablet to access your recorder with AvertX GO! for iPhones and Android devices, or AvertX GO! HD for the iPad or A
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The recorder does not require authentication by default. To password protect the recorder, please follow the instructions below. NOTE: Once Password Protection is enabled, you will need to use the adm
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Configuring your recorder to send e-mail alerts will allow you to notify up to three recipients when an alarm event occurs. Due to the potentially high volume of these e-mails, AvertX recommends using
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The AvertX Remote software requires the ActiveX control. ActiveX is not supported on the Windows 8 mobile phone or the Surface RT and Surface 2 tablets running Microsoft Windows RT.Note: Vi
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It is recommended to configure your Date and Time before your HDIP system is operating and recording video, but it is not required. Follow these instructions to set the date and time on your recorder.
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You can use either the HDMI port located on the back of the Recorder, or you can use the VGA display port if your TV supports this.
Supported Resolutions:
1024x768, 1280x1024, 720P, 1080P
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The AvertX Remote on the P2A and P2B series NVR models software requires the ActiveX control. ActiveX is only supported on the Internet Explorer browser.Mac OS support: AvertX offers an app to view vi
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P2A/P2B Model1. On the Menu screen, click Users. 2. Click Account Setup. 3. Click the Account drop-down menu and select the desired account, then click Edit to change the account name (all accounts ex
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You can configure your remote controller to control any HDIP NVR. To set the remote controller to Master Mode:
Point the remote controller at the IR receiver on the NVR.Press DVR Select + ESC on the
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The IP address of your recorder is identifiable within your network. In order to be able to access your recorder from a remote location through the internet, you will need to configure your router to
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To use the included remote controller, each recorder needs a unique Unit ID number that corresponds with a Remote Control number. By default your recorder and remote controller are both set to ID 1. Y
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To access your recorder from outside your local network, the recorder needs a static IP address. Most internet providers do not supply this, but AvertX provides you with a free service to solve this p
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Note: This is For the P2A/P2B models onlyThere are two menu modes, most advanced user setup options are only available in Advanced mode. Once you switch, Advanced mode will persist until you switch ba
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P2A/P2B ModelPerforming a firmware update is not always necessary if you are not currently experiencing any issues. Contact AvertX Customer support or call at 855.228.3789 prior to updating to confirm
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