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Frequently Asked Questions

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To view FAQ results, please select the "FAQs and Pages" tab on the search results. If you can not find an answer in the FAQs or the product manual, contact our Pro Team Support.

How do I Export and View video clips on AvertX Connect

1st Dec 2023

Login to the NVR through a web browser (Chrome, Safari, Firefox, Edge, etc) via an account on AvertX Connect Click on the Search tab at the top left side of the screen Using the search o …
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How to view exported video files from AvertX NVR recorders?

31st Oct 2023

Viewing exported video on AvertX NVR platforms varies according to the respective recorder platform/operating system.AVI and MP4 files are a commercial format for digital video files and are compre …
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Should I use an Uninterrupted Power Supply (UPS) with my recorder?

1st Mar 2019

An AvertX recorder can benefit from an Uninterrupted Power Supply. Not only will the system continue to record during a power outage, but UPS models with an auto-voltage regulator (AVR) feature can al …
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How do I configure a ProConnect camera (HD420, HD820 and HD920) to Performance Series NVRs (without a separate external PoE switch)?

17th Nov 2016

Download the AvertX Camera Finder/Network Camera Manager and install it on the computer.From the Performance Series NVR (PS) NVR, determine the port you wish to use for the camera, go the NVR Set …
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How do I control my HDIP recorder with a keyboard and mouse?

5th Oct 2016

Keyboard and mouse use apply to the ProConnect and P2A/P2B Models only. The Performance Series Models can only be controlled with an attached mouse.

How to Determine the IP and MAC address of Cameras Connected to a ProConnect NVR

18th Sep 2016

Click on Setup > System Settings > Cameras to view a list of cameras.  The respective IP addresses are beside the camera on the main Camera List.  Once you've clicked on a camera, …
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How do I access my HDIP recorder using mobile applications?

1st Jul 2016

Once you have set up your recorder for remote access, you can use your smart phone or tablet to access your recorder with AvertX GO! for iPhones and Android devices, or AvertX GO! HD for the iPad or A …
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How do I password protect my HDIP recorder?

1st Mar 2016

The recorder does not require authentication by default. To password protect the recorder, please follow the instructions below. NOTE: Once Password Protection is enabled, you will need to use the adm …
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How do I set up email alerts on my HDIP recorder?

18th Feb 2016

Configuring your recorder to send e-mail alerts will allow you to notify up to three recipients when an alarm event occurs. Due to the potentially high volume of these e-mails, AvertX recommends using …
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I have Internet Explorer, why can't I open my Remote Web Viewer?

5th Jan 2016

The AvertX Remote software requires the ActiveX control. ActiveX is not supported on the Windows 8 mobile phone or the Surface RT and Surface 2 tablets running Microsoft Windows RT.Note:  Vi …
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How do I set the date and time on my HDIP recorder?

11th Dec 2015

It is recommended to configure your Date and Time before your HDIP system is operating and recording video, but it is not required. Follow these instructions to set the date and time on your recorder. …
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How do I connect my HDIP Recorder to my TV?

4th Nov 2015

You can use either the HDMI port located on the back of the Recorder, or you can use the VGA display port if your TV supports this. Supported Resolutions: 1024x768, 1280x1024, 720P, 1080P …
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How do I access my HDIP recorder on my computer using the Web Viewer?

9th Oct 2015

The AvertX Remote on the P2A and P2B series NVR models software requires the ActiveX control. ActiveX is only supported on the Internet Explorer browser.Mac OS support: AvertX offers an app to view vi …
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How do I set up multiple user accounts on my HDIP recorder?

1st Sep 2015

P2A/P2B Model1. On the Menu screen, click Users. 2. Click Account Setup. 3. Click the Account drop-down menu and select the desired account, then click Edit to change the account name (all accounts ex …
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LEGACY: How do I rotate a camera video image using the NVR software?

7th Aug 2015

If your camera is installed on a wall or table top the image may appear to be upside down. Rotate the camera video image using the recorder interface to get a right-side-up image.Note  You cannot …
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How Do I Set My Remote Control to Control Multiple NVRs?

4th Jun 2015

You can configure your remote controller to control any HDIP NVR. To set the remote controller to Master Mode: Point the remote controller at the IR receiver on the NVR.Press DVR Select + ESC on the …
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How do I set up Port Forwarding on my P2A/P2B or Performance Series Recorder?

4th Jun 2015

The IP address of your recorder is identifiable within your network. In order to be able to access your recorder from a remote location through the internet, you will need to configure your router to …
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How Do I Set My Remote Control to Control a Different NVR?

2nd Jun 2015

To use the included remote controller, each recorder needs a unique Unit ID number that corresponds with a Remote Control number. By default your recorder and remote controller are both set to ID 1. Y …
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How do I update the firmware on my P2A/P2B or Performance Series recorder?

1st Apr 2015

P2A/P2B ModelPerforming a firmware update is not always necessary if you are not currently experiencing any issues. Contact AvertX Customer support or call at 855.228.3789 prior to updating to confirm …
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