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Frequently Asked Questions

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To view FAQ results, please select the "FAQs and Pages" tab on the search results. If you can not find an answer in the FAQs or the product manual, contact our Pro Team Support.

Automatic Software Updates for Video Surveillance Systems

28th Oct 2024

Automatic Software Updates We’re thrilled to announce the imminent release of automatic software updates for the AvertX video surveillance system, starting on November 5t …
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How to Find and Use an AvertX Connect Configuration File

5th Jun 2024

The Configuration file is a small .dat file that contains virtual snapshots of the basic configuration of the recorder, including camera configurations and license information. They can be useful when …
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How do I Export and View video clips on AvertX Connect

1st Dec 2023

Login to the NVR through a web browser (Chrome, Safari, Firefox, Edge, etc) via an account on AvertX Connect Click on the Search tab at the top left side of the screen Using the search o …
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How do I enable an Alert Macro for Analytics, Motion, Sensor, or Health Events on my ProConnect Recorder?

5th Oct 2023

Macros in the ProConnect NVR are "if / then" programming functions that can be used to automate certain alert and reporting features of the NVR. They can be used for AvertX Connect alert and push noti …
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How do I Enable AvertX Connect Email Alerts or mobile app Push Notifications?

4th Oct 2023

ProConnect alert notifications can be received via email, or through Push Notifications via the AvertX Connect app on mobile devices.Alert notifications for analytics, motion and sensors are configure …
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How to Setup and Troubleshoot Audio on a ProConnect NVR

25th Sep 2023

Audio is available through cameras that have audio features and hardware capabilities.  Audio communications across a ProConnect network video recorder (NVR) is accomplished through the …
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​How many ProConnect recorders can I have in my AvertX Connect account?

28th Jul 2023

There are currently no limits to the number of ProConnect recorders that can be associated/registered to your AvertX Connect cloud service account. A benefit to added recorders on a customer …
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What is the difference between the AvertX Go! and AvertX Connect Mobile Apps?

18th Aug 2016

AvertX Go! mobile apps work with P2A, P2B, Performance and Pro Series NVRs. AvertX Connect Mobile Apps work with only ProConnect NVRs.See here for more information. …
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