How do I update the software to 2.3 on my ProConnect Recorder?

Updating your ProConnect recorder to 2.3:

  1. Copy this URL: http://software.avertx.com/release/delcores-0.2.osp
  2. Connect to the recorder through AvertX Connect.
  3. Click the Setup (gear) icon in the upper right menu bar.
  4. Under System Settings, click Settings.
  5. Select the Software Upgrade tab and click Show More Options.
  6. Select the Specify URL radio button.
  7. Paste the URL in the text box.
  8. Click the Install button. This should complete in less than 1 minute.
  9. After the Update Complete window appears, click OK.
  10. Copy this URL: http://software.avertx.com/release/any-to-AV.230313.02L.osp
  11. Paste the URL in the same text box.
  12. Click the Install button.
  13. Note: This can take from several minutes to several hours depending on the speed of the network connection.

    The recorder is continuing to record video while the download is in progress. Once the download is complete and the update begins, recording will be briefly paused while the update is applied and the system is rebooted.

  14. After the recorder restarts, copy this URL: http://software.avertx.com/release/ProConnect_x64_2.3.1.69_linux.ssp
  15. Connect to the recorder through AvertX Connect.
  16. Click the Setup (gear) icon in the upper right menu bar.
  17. Under System Settings, click Settings.
  18. Select the Software Upgrade tab and click Show More Options.
  19. Select the Specify URL radio button.
  20. Paste the URL in the text box.
  21. Click the Install button.
  22. The recorder will return to the Log in screen when the upgrade is complete.
  23. Log in and return to Setup.
  24. Under Recorder Settings, select Power Options.
  25. Click Restart.

With this update, we're migrating the event database used to store events. This process could take a few minutes up to several hours. The recorder will continue to record during this time, however the data on the search timeline bar and other search results will not display, but will load gradually as it's indexed.