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Frequently Asked Questions

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To view FAQ results, please select the "FAQs and Pages" tab on the search results. If you can not find an answer in the FAQs or the product manual, contact our Pro Team Support.

How to Upgrade a ProConnect NVR via USB

30th Jul 2024

Refer to this article to create a bootable USB system recovery drive for the ProConnect software. Insert the USB recovery flash drive into a USB 3.0 (blue) port on the unit. At the start o …
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How do I view and update the Software on my ProConnect Recorder?

4th Oct 2023

This FAQ only applies to AvertX ProConnect series recorders. Use this article to find the current firmware/software and Operating System / Image version for the ProConnect NVRs. How to view your …
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How to Upgrade the Firmware on an HD320, HD420, HD820 and HD920 Cameras on a ProConnect NVR

15th Aug 2017

Note:  Currently, camera firmware upgrades cannot be done directly from the console of the ProConnect NVR, through a MAC/Apple computer or through the AvertX Connect portal. 1.  On …
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How do I upgrade the hard drive (HDD) storage on a Performance Series NVR?

19th Aug 2016

Shutdown the NVR from the unit’s menu.  Setup > Configuration Management > Shut Down > Power off.Unplug the NVR unit from the power source.On a static-free surface, remove the top cove …
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How do I update the firmware on my AvertX camera?

3rd Dec 2015

Download the camera firmware file to a computer and then unzip or extract the file.Access your camera through a web browser. Type the IP address of your camera in the address bar or see how to Acces …
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How do I update the firmware on my P2A/P2B or Performance Series recorder?

1st Apr 2015

P2A/P2B ModelPerforming a firmware update is not always necessary if you are not currently experiencing any issues. Contact AvertX Customer support or call at 855.228.3789 prior to updating to confirm …
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