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Frequently Asked Questions

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To view FAQ results, please select the "FAQs and Pages" tab on the search results. If you can not find an answer in the FAQs or the product manual, contact our Pro Team Support.

How do I enable an Alert Macro for Analytics, Motion, Sensor, or Health Events on my ProConnect Recorder?

5th Oct 2023

Macros in the ProConnect NVR are "if / then" programming functions that can be used to automate certain alert and reporting features of the NVR. They can be used for AvertX Connect alert and push noti …
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How do I Enable AvertX Connect Email Alerts or mobile app Push Notifications?

4th Oct 2023

ProConnect alert notifications can be received via email, or through Push Notifications via the AvertX Connect app on mobile devices.Alert notifications for analytics, motion and sensors are configure …
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How do I Configure Person And Vehicle Analytics Detection on an AvertX camera

14th Jun 2023

Accessing Camera Setup Menu To adjust analytics settings, you will need to access the local camera setup menu.To connect to camera setup menu: With the camera connected to a ProConnect recorde …
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How Do I Configure The HD838 To Record Analytics Events To The Micro-SD card

23rd May 2023

Before starting, confirm that the date in the camera's administrative user interface (UI) is accurate.  Check the "Sync with computer time" box, even if it’s already synced: Setup A …
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​How to Troubleshoot the ProConnect Analytics Event Search

5th Apr 2022

This FAQ is used if the ProConnect’s Search>Event>Event Type is not showing up:1. From Setup>Cameras>Analytics tab, uncheck the analytics option for all cameras; click Save.2. From Setu …
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How do I Perform an Event Search on the Web Interface?

7th Nov 2019

Event Search is ideal for reviewing analytic, motion or sensor events in a filtered, easily consumable format.Perform an Event Search In the Search Tab, select Event in the bottom bar Under DATE …
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