How do I update the firmware on my HDIP recorder?

    • P2A/P2B Model

Performing a firmware update is not always necessary if you are not currently experiencing any issues. Contact AvertX Customer support or call at 855.228.3789 prior to updating to confirm if an update is required for your recorder.
1. Download the firmware file to a computer and then unzip, or extract, the files.
2. Copy the folders (upd_900g2s, upd_900s, upd_tseries) to the root of a USB thumb drive.

NOTE: The firmware file contains firmware for several HDIP models. Your recorder will select the appropriate version to install.

3. Insert your USB thumb drive into any of the USB ports on your HDIP recorder.
4. On the Menu screen, click Information.
5. Click Software Upgrade.
6. A message will appear, instructing you to shut down and unplug the HDIP recorder. Shut down and unplug the recorder, then plug it back in and restart it. This ensures all recorded data is securely written to the recorder before proceeding with the update.

NOTE: Ignore this message when it appears after you have restarted the recorder.

7. Turn your HDIP recorder on and repeat steps 4-5.
8. Click Upgrade to start the upgrade process.
9. Your HDIP recorder will restart itself during the upgrade process, after the restart the update will be completed.

    • PS Model

Performing a firmware update is not always necessary if you are not currently experiencing any issues. Contact AvertX Customer support or call at 855.228.3789 prior to updating to confirm if an update is required for your recorder.
1. Download the firmware file to a computer and then unzip, or extract, the files.
2. Copy the folders (upd_snseries) to the root of a USB thumb drive.

NOTE: The firmware file contains firmware for several HDIP models. Your recorder will select the appropriate version to install.

3. Insert your USB thumb drive into any of the USB ports on your HDIP recorder.
4. On the Menu screen, click Setup.
5. Click Management.
6. Click Software Upgrade.
7. A message will appear, instructing you to shut down and unplug the HDIP recorder. Shut down and unplug the recorder, then plug it back in and restart it. This ensures all recorded data is securely written to the recorder before proceeding with the update.

NOTE: Ignore this message when it appears after you have restarted the recorder.

8. Turn your HDIP recorder on and repeat steps 4-6.
9. Click the checkbox next to the Upgrade Version to start the upgrade process.
10. Your HDIP recorder will restart itself during the upgrade process, after the restart the update will be completed.