How do I clean my camera dome?
When a dome camera is mounted outside, it can collect dirt and dust, especially in an uncovered installation location. Dirt and dust on the dome will reflect IR light back into the camera lens, sev
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Frequently Asked Questions
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To view FAQ results, please select the "FAQs and Pages" tab on the search results. If you can not find an answer in the FAQs or the product manual, contact our Pro Team Support.
What microSD card can I use in my cameras?
Note: This FAQ only applies to the following cameras: HD30, HD300, HD310, HD40, HD80, HD810 and HD90. Other cameras have newer hardware and higher capacities. Check your camera's specifications doc
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Is my HD80IRM Rev B/HD40IR Rev B camera 2MP or 3MP?
The HD80IRM dome camera and the HD40IR bullet camera are available in two different models. The original model, model names HD80IRM & HD40IR, are 2MP (1080p) resolution cameras. The newer models of th
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How do I reset the camera to factory default? Where is the camera reset button located?
If the camera is not communicating properly with the recorder, it may need to be manually reset to factory defaults using the physical reset button (see pictures below for reset button location):
Ens
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How do I remove the dome cover on my HD80 camera?
The HD80 dome cover is designed with a watertight seal to protect the camera from water ingress. Use the instructions below to remove the dome cover:
Use the included Torx wrench to loosen the dome c
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How do I enable recording to a microSD card on my Legacy cameras?
Current AvertX legacy camera models are: HD30, HD40, HD90, HD80, HD300, HD310, HD320, HD510, HD810, HD712, HD7022AvertX legacy cameras include the option to record video to an internal micr
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