Known Issues

AvertX strives to produce the best possible products that help secure your home or business. To improve your experience, we've provided visibility into known AvertX issues impacting your system. Below you can find a list of current issues under investigation by our engineering team.

This list will be updated regularly with issues being added and removed as they are discovered and resolved, respectively. Some issues may affect older versions, and can be fixed by updating your AvertX software.

View Video link misdirecting when viewing an alert notification email on an Android phone

November 5, 2021

AvertX Android Mobile App

Tapping the View Video link when viewing an alert notification email on an Android phone may not open the installed mobile app, but instead a page instructing the user to install the mobile app. Android 12 now requires users to manually select if the mobile app should open by default from a link. To do this, in the Android OS, navigate to Settings > Apps and find the AvertX app. Select the Open by Default option, and Add link. Then choose the connect.avertx.com domain.

Sequencing cameras in Live in the console over several days may cause the console to restart.

July 9th, 2021

AvertX ProConnect

Sequencing cameras in Live in the console over several days may cause the console to restart sending the console to the log-in page. If impacted by the issue, enable 'Automatically log in to live page' within Setup > System Settings.

 

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