Temporary Disabling of Local Console Spot Monitor Due to Specific Image Compatibility Issue
March 18, 2024
AvertX ProConnect and System Images
A compatibility issue has been discovered between the Local AvertX Console Spot Monitor function and specific system images causing some users to be unable to login on attempt when Spot Monitor is enabled. Specifically, if a user is on ProConnect software version 3.0 or above and is simultaneously using image 314105.01L on their recorder and attempts to log in, the local console may send users back to the login screen rather than successfully logging in.
Teams are actively working to address the issue and it will be resolved in a future update. In the interim, the Local Console Spot Monitor function will be temporarily disabled for certain users. The option in Setup (gear icon) General Configuration > System Settings > General Settings > Console will be greyed out with a mouse over "This function is not supported on this hardware and image configuration. Please reach out to support for more information."
Difficulty Accessing Local Console
February 23, 2024
AvertX ProConnect
An issue has been discovered with the local AvertX ProConnect Console that can cause users to be unable to login on attempt when local console spot monitor is enabled on server software version 3.1.4. Specifically, if users attempt to login, the console may send users back to the login screen rather than successfully logging in.
Teams are actively working to address the issue and it will be resolved in a future update. In the interim, user can attempt to login multiple times for a chance at logging in successfully or disable the spot monitor feature in setup by navigating to Setup (gear icon) General Configuration > System Settings > General Settings > Console.
UI Disruption and Automatic Login Challenges in Console
January 5, 2024
AvertX ProConnect
An issue has been discovered with the local Console that may cause the UI to display a white screen after login. Specifically, this occurs because Automatic Login is configured and a user upgraded to AvertX ProConnect 3.0.5 and above.
Teams are actively working to address the issue and it will be resolved in a future update. In the interim, affected users can bypass this issue by navigating to Setup (gear icon) > General Configuration > System Settings > General Settings > Console and unchecking the Automatically log into the live page option. Please note that Automatic Login in checked by default for all AvertX users. Unchecking this action should allow users to log in correctly, access live video feeds, and utilize all other menus without further complications.
View Video link misdirecting when viewing an alert notification email on an Android phone
November 5, 2021
AvertX Android Mobile App
Tapping the View Video link when viewing an alert notification email on an Android phone may not open the installed mobile app, but instead a page instructing the user to install the mobile app. Android 12 now requires users to manually select if the mobile app should open by default from a link. To do this, in the Android OS, navigate to Settings > Apps and find the AvertX app. Select the Open by Default option, and Add link. Then choose the connect.avertx.com domain.
Sequencing cameras in Live in the console over several days may cause the console to restart.
July 9th, 2021
AvertX ProConnect
Sequencing cameras in Live in the console over several days may cause the console to restart sending the console to the log-in page. If impacted by the issue, enable 'Automatically log in to live page' within Setup > System Settings.
