Known Issues

AvertX strives to produce the best possible products that help secure your home or business. To improve your experience, we've provided visibility into known AvertX issues impacting your system. Below you can find a list of current issues under investigation by our engineering team.

This list will be updated regularly with issues being added and removed as they are discovered and resolved, respectively. Some issues may affect older versions, and can be fixed by updating your AvertX software.

Web Connect Redirect Error

October 15, 2026

AvertX Connect

An issue has been discovered affecting some users' ability to connect to their recorders through Web Connect. Specifically, users may encounter an ERR_INVALID_REDIRECT error when attempting to connect to their devices.

Teams are actively working to address this issue in a future update.

In the interim, affected users should:

  1. Navigate to Management > Location Management > Locations > select the affected location > Remote Connections.
  2. Change the Web Connect Region from Automatic (Recommended) to USA (West).
  3. Save the changes.

Please note that following this change, the location will appear offline for approximately 10 minutes before coming back online and restoring Web Connect connectivity.

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