Video Not Displaying as Expected in iOS
September 19, 2025
AvertX Connect iOS Mobile App
An issue has been discovered affecting some users’ ability to connect to locations and view video. Specifically, affected users do not see video from their cameras and instead see a blue circle with an “i” icon after updating to the latest app version.
Teams are actively working to address this issue in a future update.
UPDATE: In the interim, affected users should try the following steps:
1. Force close the app, then reopen it. See Apple’s guide on closing apps here.
2. Sign out of the app and close it completely. Reopen the app and sign back in with your user credentials.
Person and Vehicle Alert Notifications Not Working as Expected
September 12, 2025
AvertX Connect
An issue has been discovered where Person and Vehicle alert notifications are not functioning after a recent update. Specifically, both email alerts and mobile push notifications for these alert types are not being sent as expected.
Teams are actively working to address this issue in a future update.
View Video link misdirecting when viewing an alert notification email on an Android phone
November 5, 2021
AvertX Android Mobile App
Tapping the View Video link when viewing an alert notification email on an Android phone may not open the installed mobile app, but instead a page instructing the user to install the mobile app. Android 12 now requires users to manually select if the mobile app should open by default from a link. To do this, in the Android OS, navigate to Settings > Apps and find the AvertX app. Select the Open by Default option, and Add link. Then choose the connect.avertx.com domain.
