If you are upgrading from one of our Legacy NVR's, there is a good chance that your cameras will need to be configured to show up properly on your new ProConnect. With the legacy NVR's, the cameras needed to be configured to specific IP addresses to connect properly to each port. With the new ProConnect this has been made much more simple, as the recorder can assign IP addresses to the cameras automatically.
The first step to get the cameras configured is to connect the camera directly to the back of the new ProConnect recorder. Ensure that the camera powers on and you are seeing a green and an amber flashing light on the port that you have connected it to. Once this is done you will need to log into the recorder itself, not through a remote connection such as Avertx Connect. Once you have logged in you will need to enter the Setup menu. You should see the Setup button in the top left corner. This will take you into the Camera setting page by default. Next you will need to click the Advanced button which will be located at the top of the page directly next to the Add Camera button as shown below.
This option will prompt our Network Camera Manager to start in a new window and it will automatically begin scanning for IP cameras. It should then show you your connected cameras even if they are on the incorrect IP address.
Note: If you do not see the camera try hitting the refresh button in the Network Camera Manager. If you still do not see your camera there are more troubleshooting steps further below.
Once you have identified the camera, you can select it in the network camera manager by clicking the check box in the far left as shown above in the red box. Once you have the camera selected, it can be set to obtain a new IP address automatically. To do this, simply click the check box next to DHCP in the Network Configuration section at the bottom of Network Camera Manager and then click Apply. You will then see a prompt asking if you are sure you wish to proceed. Click Yes and a new prompt will instruct you to refresh the page in one minute. After waiting the one minute press the Refresh button. The camera should now show a new IP address of 192.168.50.X where X is a random number. At this point you may close the Network Camera Manager and your camera will be automatically added to the camera list.
Note: You may have to leave the camera page and come back before seeing the camera. This process may take up to 2-3 minutes so if you do not see it at first wait for a few moments and try again.
The Camera Does Not Appear In Network Camera Manager:
Sometimes the IP address of the camera is simply unrecognizable by the recorder. In these cases the camera will not show up even in the Network Camera Manager . In most cases performing a Factory Default should alleviate this problem. The procedure for performing a Factory Default differs depending on which model of camera you have. You should be able to find the procedure in the user manual for your particular camera, and you can find the user manual for your camera on the Avertx website here: https://www.avertx.com/downloads/
Once you have located your particular camera model you can view the PDF user manual by clicking the option shown below
Note: For certain camera models the default procedure may be outline in the Quick Start Guide instead of the user manual. Make sure to check both documents for the procedure.
After you have successfully defaulted the camera re-open Network Camera Manager or if you did not close it hit the Refresh button. You should now see the camera show up with an IP address of either 192.168.0.250 or depending on the model of camera it may appear as 192.168.51.2. Follow the steps above to set the camera to DHCP.
The Camera Is Added But It's Still Not Working:
In some cases your camera's firmware may be too out of date for your new recorder. To update the firmware you will need to log directly into the camera to access the settings. You can do this by navigating to the Setup menu under the Cameras page. Locate the camera that needs an update in the camera list and click on it. A new window should pop up with extra settings for the camera. In the top right of that window you should see the IP address in blue text. Click on it, and a web browser should open up with the cameras settings page and require you to log in.
Note: The layout of the cameras webpage will be different depending on what model of camera you have .
In most cases the update option will be located in the camera settings under Maintenance or Software Upgrade. You can find the firmware for your particular camera model here: https://www.avertx.com/downloads/ and by clicking the option shown below. For more info about updating the firmware for your particular model, you can consult the user manual found in the same place.