How do I reset the password on a ProConnect NVR

  1. Obtain the serial number from the metallic sticker on the underside of the unit (toward the back)
  2. At the login prompt, enter the following:
    • Username: resetpasswd
    • Password: reset
  3. Contact AvertX customer support to get a challenge/unlock code to unlock the NVR
  4. Enter the AvertX unlock code provided by AvertX customer support
  5. Once completed, the default user and password will be reverted to the default:
    • Username: admin
    • Password: 1234